Thorntons logo

Thorntons

(3.6)

27905 IL-176, Island Lake, Illinois

Thorntons storefront

Summary

The gas station is known for its friendly staff and competitive prices, although there are issues with cleanliness at the pumps and inconsistent service. Customers appreciate the helpfulness of certain employees, but encounter problems like unavailable gift cards and inefficient cash register procedures. The facility offers a range of services including car washes and convenience stores.

Pros

  • friendly and helpful staff
  • competitive fuel prices
  • convenience store available
  • free parking lot

Cons

  • unclean fueling area
  • poor customer service at times

About

Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.

Features

Parking
Wheelchair Accessible

Hours

mondayOpen 24 hours
tuesdayOpen 24 hours
wednesdayOpen 24 hours
thursdayOpen 24 hours
fridayOpen 24 hours
saturdayOpen 24 hours
sundayOpen 24 hours

Location

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3.1

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The business offers a variety of services including outdoor seating and drive-through options, with an emphasis on great coffee and desserts. However, customers frequently report issues with incorrect orders and poor staff attitude, which negatively impacts the overall experience.

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Dunkin'

2.6

510 Auburn Dr A, Island Lake, Illinois

The establishment offers a variety of service options including drive-through and dine-in, with an emphasis on breakfast and coffee. Customers appreciate the fast, friendly service and clean environment but express dissatisfaction with high prices and inconsistent order fulfillment. Some reports indicate issues with staff prioritizing walk-ins over drive-thru customers.

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Dunkin'

4.0

280 US-12, Volo, Illinois

The business is praised for its friendly and welcoming staff, along with a consistently fresh and tasty food menu, particularly noted for coffee and comfort items. However, there are occasional issues with service attitudes and quality control on some orders. The environment is generally clean and well-maintained, offering various seating options suitable for solo diners or those working on laptops.

Thorntons logo

Thorntons

3.6

205 US-12, Volo, Illinois

The business appears to be struggling with stock availability and operational issues, leading to a poor customer experience. Multiple complaints highlight missing items, aggressive staff behavior, and insufficient staffing levels. Despite these challenges, some customers appreciate the convenience of its location near their workplace and friendly cashier interactions.

Thorntons logo

Thorntons

4.0

28937 IL-120, Lakemoor, Illinois

Thorntons offers a friendly and helpful staff with good coffee and pastries. However, there are some issues with customer service and payment processing. Some customers have had negative experiences with rude employees. The store provides accessible facilities and is open for quick visits.

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Dunkin'

4.4

209 Rand Rd, Lakemoor, Illinois

The reviewed Dunkin' location stands out for its exceptional service and friendly staff, particularly noting employees like Ashley who are praised for their efficiency and personal touch in customer interaction. The environment is clean with a casual atmosphere suitable for solo dining or working on a laptop, supported by amenities such as Wi-Fi and ample seating options. However, there have been some issues related to order accuracy, although these seem isolated.

Thorntons logo

Thorntons

4.0

104 S Northwest Hwy, Cary, Illinois

The business offers a variety of services including car wash and diesel gas, with an emphasis on cleanliness and safety. The staff is generally friendly, but there are concerns about service reliability and customer awareness regarding promotions. Parking options are available and free.

Dunkin' logo

Dunkin'

3.3

916 Northwest Hwy, Fox River Grove, Illinois

The establishment has received mixed reviews regarding customer service and product quality. While some customers appreciate the friendly staff and efficient order fulfillment, others have reported rude interactions with management, particularly concerning item remakes and additional charges. Product issues such as lack of promised ingredients in drinks and sanitation concerns were also noted.