Summary
The business appears to be struggling with stock availability and operational issues, leading to a poor customer experience. Multiple complaints highlight missing items, aggressive staff behavior, and insufficient staffing levels. Despite these challenges, some customers appreciate the convenience of its location near their workplace and friendly cashier interactions.
Pros
- convenient location
- friendly cashiers
- credit card payment options
Cons
- missing items on shelves
- aggressive staff behavior
- insufficient staffing
About
Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.
Features
Hours
Location
Other Donut Shops Nearby
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280 US-12, Volo, Illinois
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Dunkin'
209 Rand Rd, Lakemoor, Illinois
The reviewed Dunkin' location stands out for its exceptional service and friendly staff, particularly noting employees like Ashley who are praised for their efficiency and personal touch in customer interaction. The environment is clean with a casual atmosphere suitable for solo dining or working on a laptop, supported by amenities such as Wi-Fi and ample seating options. However, there have been some issues related to order accuracy, although these seem isolated.
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751 N Fairfield Rd, Round Lake, Illinois
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Dunkin'
510 Auburn Dr A, Island Lake, Illinois
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Thorntons
2108 W State Rd #120, McHenry, Illinois
The business offers a clean environment with friendly service and exclusive drinks like Cherry Cola Celsius. While the application is user-friendly, allowing for quick visits, some customers have experienced poor service. There are limited parking options which could be inconvenient for customers.
Thorntons
27905 IL-176, Island Lake, Illinois
The gas station is known for its friendly staff and competitive prices, although there are issues with cleanliness at the pumps and inconsistent service. Customers appreciate the helpfulness of certain employees, but encounter problems like unavailable gift cards and inefficient cash register procedures. The facility offers a range of services including car washes and convenience stores.
Dunkin'
469 W Liberty St, Wauconda, Illinois
The business offers a variety of services including outdoor seating and drive-through options, with an emphasis on great coffee and desserts. However, customers frequently report issues with incorrect orders and poor staff attitude, which negatively impacts the overall experience.