Thorntons logo

Thorntons

(3.7)

2291 Elkhorn Rd, Lexington, Kentucky

Thorntons storefront

Summary

The establishment is appreciated for its friendly staff and welcoming atmosphere, making it a popular choice among local customers. However, there are issues with restroom cleanliness and customer service attitudes that detract from the overall experience. The payment process outside seems inconvenient for some patrons.

Pros

  • friendly staff
  • welcoming environment
  • variety of offerings
  • free parking available

Cons

  • unclean restrooms
  • rude customer service
  • inconvenient payment process

About

Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.

Features

Takeout
Dine-in
Parking
Wheelchair Accessible

Hours

mondayOpen 24 hours
tuesdayOpen 24 hours
wednesdayOpen 24 hours
thursdayOpen 24 hours
fridayOpen 24 hours
saturdayOpen 24 hours
sundayOpen 24 hours

Location

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Thorntons logo

Thorntons

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Thornton's receives mixed reviews from customers. Many appreciate the friendly staff and quality products like great coffee and prepared foods. However, there are significant complaints about poor customer service experiences and issues with card payments leading to financial confusion.

Thorntons logo

Thorntons

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The business experiences mixed reviews regarding customer service and management. While some staff members are praised for their friendliness and courtesy, there are concerns about rude behavior from a specific manager and uncomfortable interactions with another employee. The establishment is wheelchair accessible and offers a clean environment. It seems to have a loyal clientele that appreciates the friendly staff, although certain negative experiences stand out.

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Dunkin'

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The business offers a variety of services including curbside pickup and delivery, with drive-through being the primary mode of service due to ongoing construction. Customers appreciate the friendly staff and quality coffee options like the Lava Cake Latte. However, there are notable issues with order fulfillment and limited availability of items during visits. The location is not suitable for dine-in experiences currently.

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Spalding's Bakery

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760 Winchester Rd, Lexington, Kentucky

The donuts at this bakery are consistently praised for their exceptional taste and quality, with particular favorites being the glazed and chocolate varieties. Customers enjoy the fast service and recommend visiting early to avoid missing out due to quick sell-out times. While staff friendliness is not highlighted as a strength, the overall experience is positive. The bakery supports various service options like takeout and delivery but lacks dine-in facilities. It's noted for being women-owned and offers a clean, casual atmosphere with free parking.

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Frank's Donuts

4.7

549 E Third St, Lexington, Kentucky

Frank's Donuts is celebrated for its delicious and fresh filled donuts, friendly service, and reasonable prices. Customers appreciate the quality of their offerings, particularly the jelly and custard-filled donuts. The staff is noted for going above and beyond to ensure customer satisfaction. However, some limitations include lack of parking options and absence of delivery services.