Summary
The Thornton's location has a positive reputation for its clean environment and excellent customer service, particularly noted for its bakery offerings and helpful staff. However, issues with operational inefficiencies such as non-functional gas pump receipts have been recurrently highlighted by customers. The self-checkout system seems to be problematic due to missing barcodes and other operational limitations during late hours.
Pros
- clean environment
- helpful staff
- fresh bakery items
- variety of prepared foods
- extremely clean bathrooms
Cons
- faulty gas pump receipts
- self-checkout issues
- frequent closure during late hours
- limited staffing at night
About
Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.
Features
Hours
Location
Other Donut Shops Nearby
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The business is praised for its friendly staff and cleanliness, especially notable during early morning hours with expert service until noon. However, customers have expressed dissatisfaction regarding high prices at the gas station and rude behavior from the Saturday afternoon crew.
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Thorntons
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The business has friendly staff and maintains a clean environment with reasonable gas prices and stocked convenience store items. However, customers face challenges like limited payment options at pumps and issues with the manager's behavior. Safety concerns were noted in one incident.
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Thorntons
14101 Shelbyville Rd, Louisville, Kentucky
The store offers consistently friendly and professional service with a clean environment and well-stocked inventory. It is appreciated for its homemade food variety and pleasant staff interactions. However, there are concerns about customer service issues such as withholding payments and insufficient staffing during busy times. Additionally, some customers have reported infrastructural problems like poor lighting in the parking lot.
Thorntons
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Thorntons offers a generally positive experience with notable customer service and cleanliness issues in specific areas. While staff interactions are often praised for friendliness and attentiveness, there are recurring complaints about bathroom conditions and maintenance. Some customers appreciate the helpfulness of the staff during emergencies, while others express dissatisfaction with environmental upkeep. Despite these mixed reviews, Thorntons provides a welcoming atmosphere with various services.