Thorntons logo

Thorntons

(4.1)

14101 Shelbyville Rd, Louisville, Kentucky

Thorntons storefront

Summary

The store offers consistently friendly and professional service with a clean environment and well-stocked inventory. It is appreciated for its homemade food variety and pleasant staff interactions. However, there are concerns about customer service issues such as withholding payments and insufficient staffing during busy times. Additionally, some customers have reported infrastructural problems like poor lighting in the parking lot.

Pros

  • Friendly and professional staff
  • Clean and organized store
  • Wide variety of food options
  • Consistent positive experiences

Cons

  • Payment issues with gasoline service
  • Insufficient staffing during peak hours
  • Poor lighting in parking lot

About

Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.

Features

Breakfast Items
Takeout
Dine-in
Parking
Wheelchair Accessible

Hours

mondayOpen 24 hours
tuesdayOpen 24 hours
wednesdayOpen 24 hours
thursdayOpen 24 hours
fridayOpen 24 hours
saturdayOpen 24 hours
sundayOpen 24 hours

Location

Other Donut Shops Nearby

Krispy Kreme logo

Krispy Kreme

3.9

13319 Shelbyville Rd, Louisville, Kentucky

The establishment offers a delightful range of donuts and coffee, appreciated for its fast service and clean environment. However, some customers have experienced poor customer treatment and issues with order management. Parking availability is limited despite the location having free parking options.

Thorntons logo

Thorntons

3.3

13314 Shelbyville Rd, Louisville, Kentucky

The business has friendly staff and maintains a clean environment with reasonable gas prices and stocked convenience store items. However, customers face challenges like limited payment options at pumps and issues with the manager's behavior. Safety concerns were noted in one incident.

Dunkin' logo

Dunkin'

3.3

12401 Shelbyville Rd, Louisville, Kentucky

The Dunkin' location receives mixed feedback from customers. While some praise the quality of donuts and coffee, others criticize poor service and errors in order handling. A few customers reported rude staff and incorrect charges, while some appreciated the friendly interactions and fresh offerings.

Thorntons logo

Thorntons

3.4

1804 Blankenbaker Pkwy, Louisville, Kentucky

The Thornton's location has a positive reputation for its clean environment and excellent customer service, particularly noted for its bakery offerings and helpful staff. However, issues with operational inefficiencies such as non-functional gas pump receipts have been recurrently highlighted by customers. The self-checkout system seems to be problematic due to missing barcodes and other operational limitations during late hours.

Thorntons logo

Thorntons

3.0

12412 La Grange Rd, Louisville, Kentucky

Thornton's is praised for its welcoming and community-focused atmosphere, with friendly staff who create a pleasant experience for customers. However, there are concerns about service quality due to self-checkout stations and some employees' lack of communication skills. The store offers essential services like gas, snacks, and convenience items, but there have been complaints about limited accessibility at late hours.

Thorntons logo

Thorntons

3.6

1335 S Hurstbourne Pkwy, Louisville, Kentucky

The business is praised for its friendly staff and cleanliness, especially notable during early morning hours with expert service until noon. However, customers have expressed dissatisfaction regarding high prices at the gas station and rude behavior from the Saturday afternoon crew.

Thorntons logo

Thorntons

2.6

10320 Westport Rd, Louisville, Kentucky

The business has mixed reviews with some customers appreciating the cleanliness and friendly service, while others criticize limited parking and high prices. There are also concerns about operational inefficiencies and safety issues at night. Overall, it offers prepared foods and is accessible for wheelchair users.

King Donuts Jefferson town logo

King Donuts Jefferson town

4.5

9569 Taylorsville Rd, Jeffersontown, Kentucky

Overall, the reviews indicate that King Donuts offers delicious and varied donuts with friendly service, but there are some downsides including inconsistent availability of certain items and high prices. The staff is often praised for being welcoming, though one reviewer had a negative experience with an unengaged employee. While most customers seem satisfied, there are mixed opinions about the store's management and pricing policies.