Summary
The business receives mixed reviews, with criticisms mainly focused on poor management and customer service issues. The car wash service is also frequently mentioned negatively due to its ineffectiveness. However, the store environment and accessibility are noted positively.
Pros
- new and clean store
- wheelchair accessible
- LGBTQ+ friendly
Cons
- poor management
- ineffective car wash
- untrained staff
About
Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.
Features
Hours
Location
Other Donut Shops Nearby
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Thorntons
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Thorntons offers a generally positive experience with notable customer service and cleanliness issues in specific areas. While staff interactions are often praised for friendliness and attentiveness, there are recurring complaints about bathroom conditions and maintenance. Some customers appreciate the helpfulness of the staff during emergencies, while others express dissatisfaction with environmental upkeep. Despite these mixed reviews, Thorntons provides a welcoming atmosphere with various services.
Thorntons
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Thorntons
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The business appears to have mixed reviews with some customers noting positive aspects such as friendly service and a clean environment, while others report negative experiences related to inconsistent hours, refusal of service without clear justification, loud noise at night, and poor customer service. Some customers reported issues regarding ticket validation and unnecessary charges which led them to seek alternatives or file complaints.
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Clifton Donut Shop
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The donut shop is highly praised for its delicious and fresh offerings, including unique items like Tro-Nuts and apple fritters. Reviews highlight the light and airy texture of their donuts, along with excellent service. The location in Clifton Heights is described as a hidden gem, known for its great breakfast croissant sandwiches. While the shop offers a welcoming environment with fast service and good prices, it has limitations such as high parking demand.
Thorntons
2007 Brownsboro Rd, Louisville, Kentucky
Customers express dissatisfaction with the customer service at Thorntons, highlighting rude and dismissive behavior from staff. The store is criticized for high prices, contributing to a negative shopping experience. Despite these issues, some acknowledge the store's prepared food offerings and its LGBTQ+ friendly environment.