Thorntons
1141 E 162nd St, South Holland, Illinois
Phone: +1 708-331-2490
Website: thorntonsinc.com
Summary
The business has a generally favorable atmosphere but suffers from management and staff issues. While the environment is pleasant and offers good service, there are concerns about rude employees and unaddressed maintenance problems. The restroom facilities are occasionally criticized for cleanliness, though they are accessible to wheelchair users. Management's inaction on recurring problems is noted by customers.
Pros
- clean environment
- friendly service
- wheelchair accessible
- convenience store available
Cons
- rude employees
- restroom cleanliness issues
- poor management response
About
Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
460 E 162nd St, South Holland, Illinois
The establishment receives mixed feedback from customers regarding its service and pricing transparency. Positive comments highlight the quality of donuts and friendly counter staff. However, several reviews indicate issues with misleading prices for customized drinks, poor customer service during drive-thru transactions, and inconsistency in food preparation. Customers have also raised concerns about long wait times and inappropriate behavior by employees.
Dunkin'
1136 Sibley Blvd, Dolton, Illinois
The Dunkin' location has mixed reviews with some positive aspects and notable issues. Customers appreciate the coffee quality and dessert offerings but have concerns about order accuracy and drink consistency. There are frequent complaints about long wait times at the drive-through, especially late at night or during busy periods.
Dunkin'
700 E Tri-State Toll Rd, South Holland, Illinois
The business offers fast service and great coffee with a casual atmosphere, but has faced criticism for poor order accuracy and customer interactions. While some customers appreciate the friendly staff and clean environment, others have reported rude behavior from management and issues with food quality leading to illness.
Dunkin'
17050 Torrence Ave, Lansing, Illinois
The establishment is praised for its fast and friendly service along with a clean environment. Customers enjoy the drive-through convenience despite occasional cold drinks being served. While there are consistent mentions of great coffee and efficient staff, some customers have experienced poor customer service at times. The location also offers various dining options including breakfast and lunch.
Dunkin'
533 Torrence Ave, Calumet City, Illinois
The business offers a variety of services and has some positive attributes like friendly staff and good coffee. However, it faces challenges with service coordination and employee behavior. The food quality is generally satisfactory but could be improved in certain areas.
Dunkin'
664 River Oaks Dr, Calumet City, Illinois
The Dunkin' Donuts location is praised for its excellent coffee and fresh food offerings but criticized for high prices and service issues. The donuts received negative feedback for being hard, and some customers experienced problems with rewards points and order fulfillment. Despite these complaints, the customer service is noted as exceptional in certain instances.
Dunkin'
17733 Torrence Ave, Lansing, Illinois
The business offers a popular choice for coffee and breakfast items with generally positive feedback on service quality during weekday mornings. However, some customers have experienced issues with drive-through orders and inconsistencies in food preparation. Staff attitudes and training appear to vary significantly across visits.
Dunkin'
16242 S Halsted St, Harvey, Illinois
Dunkin' Donuts offers a mixed experience based on customer feedback. While some customers appreciate the fast and friendly service, along with great coffee, others have had issues such as overcharging and poor food quality. The environment is casual and family-friendly, offering various dining options including breakfast and dessert. Accessibility features are in place for wheelchair users.