Tim Hortons logo

Tim Hortons

(3.7)

1474 Seneca St, Buffalo, New York

Tim Hortons storefront

Summary

The business offers a mix of positive and negative experiences across different service areas. Customers appreciate the friendly staff and quality coffee on good days but have raised concerns about inconsistent food quality and customer service issues. While some find the dining experience satisfactory, others report poor treatment and burnt or incorrect orders.

Pros

  • friendly staff
  • quality coffee
  • quick service
  • good environment for work
  • free parking

Cons

  • inconsistent food quality
  • poor customer service
  • incorrect orders

About

Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible

Hours

monday5AM-7PM
tuesday5AM-7PM
wednesday5AM-7PM
thursday5AM-7PM
friday5AM-7PM
saturday5AM-6PM
sunday7AM-6PM

Location

Other Donut Shops Nearby

Tim Hortons logo

Tim Hortons

3.8

647 Bailey Ave, Buffalo, New York

The business offers a range of service options and amenities including delivery, drive-through, takeout, dine-in, and has various dining and coffee offerings. While it is popular for breakfast and lunch and provides comfort food along with great coffee and tea selection, there are notable issues with employee motivation and inventory management that affect customer satisfaction.

Tim Hortons logo

Tim Hortons

3.7

1176 South Park Ave, Buffalo, New York

Tim Hortons receives mixed reviews highlighting inconsistency in order accuracy and customer service issues while appreciating its coffee quality. The presence of rude employees and long wait times were frequently noted, contrasting with the positives like fast service at times and a clean environment.

Tim Hortons logo

Tim Hortons

3.9

1989 Seneca St, Buffalo, New York

This Tim Hortons location is praised for its excellent coffee and friendly service, with a cozy atmosphere that makes it a favorite among regulars. Customers appreciate the personalized service and meal deals available. However, some issues with order accuracy and donut packaging have been noted.

Paula's Donuts logo

Paula's Donuts

4.6

872 Seneca St, Buffalo, New York

Paula's donut shop offers a variety of delicious and unique donuts with fast and friendly service. Customers appreciate the clean environment and seating options both inside and outside. While some items like the dirt donut stand out, service can vary in quality. The shop provides numerous accessibility features and is family-friendly.

Tim Hortons logo

Tim Hortons

3.9

1137 Bailey Ave, Buffalo, New York

The reviews highlight significant issues with customer service and order consistency at this establishment. Several customers reported rudeness and a lack of empathy from staff members, particularly noticeable in drive-thru interactions. While some appreciate the friendly demeanor of certain employees and the quality of beverages like coffee, concerns about cleanliness, notably regarding the ice machine, persist. The inconsistent parking layout and high prices are also noted drawbacks.

Tim Hortons logo

Tim Hortons

2.7

726 Exchange St, Buffalo, New York

The Tim Hortons location receives mixed feedback with notable complaints about a specific employee's rudeness and lack of customer service skills. Despite this issue, patrons appreciate the quality of food and beverages offered, along with the cleanliness of the environment.

Donut Kraze logo

Donut Kraze

4.6

406 Dingens St, Buffalo, New York

Donut Kraze offers a delightful variety of fresh and flavorful donuts with quick service and a clean environment. The establishment provides multiple dining options including drive-thru, takeout, and dine-in, enhancing customer convenience. It is praised for its casual atmosphere and friendly staff.

Tim Hortons logo

Tim Hortons

2.7

Inside Mercy Hospital, 565 Abbott Rd, Buffalo, New York

The establishment receives criticism for poor customer service and unclean facilities, alongside some positive mentions of its offerings. Many customers report rude interactions with staff, which significantly impacts their experience. There are concerns about cleanliness, particularly in restrooms, adding to the negative perception. Despite these issues, there is acknowledgment of certain menu items being satisfactory.