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Summary
The establishment offers great coffee and a friendly staff but has faced issues with food quality recently. Customers have reported inconsistent service with the rewards system and food preparation. Despite these problems, some patrons still appreciate the quick service at the drive-through.
Pros
- great coffee
- friendly staff
- fast drive-through
- vegetarian options
- free parking
Cons
- inconsistent rewards service
- food not hot or correct
- poor coffee replacement quality
About
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Features
Hours
Location
Other Donut Shops Nearby
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Dunkin'
3955 Ernest Way, Lansing, Michigan
The business offers a variety of services including drive-through and dine-in options with good coffee, making it popular for breakfast and solo dining. Reviews highlight excellent service but criticize the quality of some food items like doughnuts and suggest price increases. The establishment is noted for its casual atmosphere and family-friendly environment.
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Quality Dairy Store
2100 N Larch St, Lansing, Michigan
Quality Donuts (QD) has received mixed reviews regarding their service and pricing. While many customers appreciate the fresh donuts, friendly staff at certain locations, and convenient curbside pickup and delivery options, there are concerns about rude management at some stores and high prices for products like cider. Additionally, a technical issue with gas pumps was noted at one location.
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Quality Dairy Store
500 E Saginaw St, Lansing, Michigan
The store offers a clean environment with extended operating hours and good availability of prepared foods. However, there are concerns about rude customer service and judgmental staff behavior. The location is convenient compared to other stores closing early, but parking might be limited.
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Quality Dairy Store
700 N Pine St, Lansing, Michigan
The reviews highlight a mix of positive experiences with the quality and variety of products like donuts, alongside negative interactions with staff leading to customer dissatisfaction. The environment appears welcoming due to cleanliness and fast service, but there are issues related to customer service and some limited accessibility.
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Dunkin'
3415 E Saginaw St A, Lansing, Michigan
The Dunkin' Donuts drive-thru offers quick and convenient service with friendly staff and consistently good coffee and donuts. However, there are issues with order accuracy, equipment malfunctions, and poor customer service leading to frustrating experiences for some customers.
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Groovy Donuts
3054 E Lake Lansing Rd, East Lansing, Michigan
The donut shop is celebrated for its diverse and delicious donuts, including specialty items like espresso chocolate drizzled varieties, which cater to dietary needs with gluten-free options. Customers appreciate the friendly service and clean environment. The shop offers delivery, takeout, and in-store pickup, making it a convenient option for many. However, some issues such as limited parking availability have been noted.
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Quality Dairy Store
2400 E Michigan Ave, Lansing, Michigan
The business is noted for its fast and friendly service despite some complaints about staff training and customer interaction. Reviewers highlight that while the environment used to be welcoming, there are current issues with employee engagement and care standards. Problems with cleanliness in certain areas like fountain machines have been pointed out. Although employees are generally not problematic, there have been instances of poor management responses.
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Quality Dairy Store
400 S Pennsylvania Ave, Lansing, Michigan
The establishment receives mixed reviews regarding its service and cleanliness. Customers report rude staff behavior and unsanitary conditions, particularly mentioning fruit flies in the donut case and general uncleanliness of the premises. Despite these issues, there are mentions of some positive attributes such as quick visit options and free parking.