Tim Hortons logo

Tim Hortons

(3.5)

9685 Johnstown Rd, New Albany, Ohio

Tim Hortons storefront

Summary

The overall experience at this location is mixed with several strengths and weaknesses noted by customers. Many praise the quick service and pleasant staff during drive-thru visits, especially highlighting their efficiency in serving items like the Caramel Latte and Honey Dip Donut. However, there are frequent complaints about poor customer service, including rudeness and inefficiency from some employees. A notable improvement was mentioned regarding management and employee training under Mr. Daniel, which has positively impacted service quality.

Pros

  • fast drive-thru service
  • pleasant staff interactions
  • good coffee quality
  • tasty menu items

Cons

  • inconsistent customer service
  • noise level issues
  • order inaccuracies

About

Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday5AM-5PM
tuesday5AM-5PM
wednesday5AM-5PM
thursday5AM-5PM
friday5AM-5PM
saturday5AM-5PM
sunday5AM-5PM

Location

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3.2

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Tim Hortons logo

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Reviews for the Tim Hortons on Sunbury Road reveal a mixed experience among customers. While some praise the friendly service and knowledgeability of staff regarding menu items, others report operational issues like machine cleanup times affecting service quality and errors with delivery orders through Grubhub. Despite these concerns, the general atmosphere is described as clean and casual, with highlights in coffee and donuts. The location offers various services including takeout, dine-in, and drive-through options.