Tim Hortons logo

Tim Hortons

(3.8)

819 W Jericho Turnpike, Smithtown, New York

Tim Hortons storefront

Summary

The establishment is praised for its cleanliness and friendly service, with specific mentions of delicious coffee, tea beverages, and donuts. However, there are complaints about order accuracy and some dissatisfaction with customer service during problematic situations. Despite these issues, the quality of breakfast items like egg sandwiches and croissants is highlighted positively.

Pros

  • delicious coffee
  • great tea selection
  • friendly staff
  • fresh donuts
  • clean environment

Cons

  • order inaccuracies
  • poor customer service in some instances

About

Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday6AM-8PM
tuesday6AM-8PM
wednesday6AM-8PM
thursday6AM-8PM
friday6AM-8PM
saturday6AM-8PM
sunday6AM-8PM

Location

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115 Veterans Memorial Hwy, Commack, New York

The business is appreciated for its great coffee and friendly service, offering a clean and comfortable environment. However, there are complaints about unreliable order fulfillment and inflexible customer service regarding customizations. Some customers report unsatisfactory food quality and poor handling of issues.

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The establishment offers fast and friendly service along with a clean environment. However, customers have reported issues such as slow service despite low customer presence, rude staff, incorrect orders, and an unclean setting. The quality of customer interactions has been noted to be declining over time, particularly under new management.

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