Dunkin' logo

Dunkin'

(4.0)

16 Federal St The Crossing, MA-9, Belchertown, Massachusetts

Dunkin' storefront

Summary

The Dunkin' Donuts location receives mixed reviews with some praising the quality of service and environment while others criticize the attitude of staff and order accuracy. While it offers a variety of services including drive-thru and dine-in options, there are concerns about employee behavior affecting customer satisfaction.

Pros

  • Great coffee
  • Clean environment
  • Friendly past service
  • Accurate orders

Cons

  • Unfriendly staff
  • Incorrect orders
  • Refusal of reusable cups

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday5AM-8PM
tuesday5AM-8PM
wednesday5AM-8PM
thursday5AM-8PM
friday5AM-8PM
saturday5AM-8PM
sunday5AM-8PM

Location

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3.9

37 State St, Belchertown, Massachusetts

The Dunkin' location offers a variety of services including drive-thru and dine-in options, with particular praise for its coffee and donuts. While some customers appreciate the cleanliness and friendly staff, there are significant concerns about hygiene, such as finding hair in drinks and employees coughing without covering their mouths. Additionally, recent price increases have led to dissatisfaction among regular patrons.

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3.8

3086 S Main St, Bondsville, Massachusetts

The reviews consistently point to poor customer service and quality control issues at Dunkin'. Customers experience long wait times despite visible staff availability, often leading to frustration due to incorrect orders. The food is criticized for being mass-produced and not fresh, with several reports of undercooked or reheated items. Additionally, there are concerns about hygiene and cleanliness within the stores. Despite these negatives, some customers appreciate the convenience of offerings like coffee.

Dunkin' logo

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3.1

312 College St, Amherst, Massachusetts

The business offers a clean environment with fast and friendly service, particularly noted for its great coffee. However, there are issues with staff consistency and food quality, such as cold drinks and improperly prepared items. While the place has several accessibility features and amenities, it lacks vegan and gluten-free options.

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3.7

77 W State St, Granby, Massachusetts

Dunkin Donuts receives mixed reviews with some customers praising the fast service and quality coffee, while others report issues with order accuracy and customer service. There are complaints about unsanitary conditions in food preparation. The establishment offers a variety of service options including dine-in, takeout, and drive-through.

Dunkin' logo

Dunkin'

3.9

139 West St, Ware, Massachusetts

The business provides a clean and friendly environment with fast service, particularly noted during busy times such as weekends and tourist seasons. Customers appreciate the coffee quality but have mixed feelings about other menu items like breakfast drinks and bacon. Challenges include long drive-through lines and dissatisfaction with some drink preparations.

Dunkin' logo

Dunkin'

3.3

175 University Dr, Amherst, Massachusetts

The establishment receives criticism for poor customer service and hygiene issues, with multiple instances of rude behavior and order inaccuracies reported by customers. However, it offers a variety of services including drive-thru and dine-in options, along with coffee and breakfast items. Despite these offerings, the negative experiences seem to outweigh the positives.

Dunkin' logo

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4.0

331 Russell St, Hadley, Massachusetts

The establishment is praised for its excellent service and fresh offerings, particularly noted by staff training focused on freshness. While the customer service generally receives high marks, there are instances of less-than-stellar interactions with staff members. The location offers a variety of services including drive-through, curbside pickup, delivery, and dine-in options. It is well-equipped for accessibility needs, providing facilities that cater to wheelchair users.

Dunkin' logo

Dunkin'

4.0

4 Harding Ave, Ludlow, Massachusetts

The establishment offers a mixed experience with some positive aspects such as excellent coffee and pastry selection, along with friendly service and cleanliness. However, there are significant issues concerning food quality and employee behavior. While the environment is generally clean and convenient, customers have reported problems like cold or undercooked meals, incorrect orders, and rude employee conduct.