Dunkin' logo

Dunkin'

(2.9)

330 Congress St, Boston, Massachusetts

Dunkin' storefront

Summary

The business has received consistent criticism for poor service and quality issues. Customers report rude staff who neglect to acknowledge their presence and provide subpar product quality compared to nearby locations. Despite these issues, the iced coffee is occasionally praised as a positive aspect.

Pros

  • occasionally good iced coffee
  • offers takeout options
  • provides dine-in service

Cons

  • rude and unresponsive staff
  • inconsistent product quality
  • long wait times

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Wheelchair Accessible

Hours

monday6:30AM-4PM
tuesday6:30AM-4PM
wednesday6:30AM-4PM
thursday6:30AM-4PM
friday6:30AM-4PM
saturday7AM-2PM
sunday7AM-2PM

Location

Other Donut Shops Nearby

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Travelmug Cafe

4.9

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The Travel Mug is a delightful coffee shop located within a bookstore, offering excellent coffee and unique desserts like affogato with various ice cream flavors. It features a cozy atmosphere, great for solo dining and enjoying breakfast items. The service is attentive, though there are occasional issues with order accuracy. Prices are considered reasonable, but the variety of options can be limited at times.

Dunkin' logo

Dunkin'

3.6

711 Atlantic Ave, Boston, Massachusetts

The establishment offers a mix of good and bad experiences. The service is fast and friendly, with efficient staff and clean surroundings. However, some customers find the coffee too sweet and the donuts not particularly fresh. High prices and limited parking are noted drawbacks. While the place serves great coffee and has several dining options, it falls short in donut freshness.

Kane's Donuts in Boston logo

Kane's Donuts in Boston

4.6

90 Oliver St, Boston, Massachusetts

Kane's donuts are celebrated for their delicious variety and quality, especially the apple fritters and gluten-free options. The service is fast and friendly, contributing to a positive customer experience in a clean environment. However, some customers find parking challenging due to limited availability, and the prices can be considered high.

Dunkin' logo

Dunkin'

3.8

101 Summer St, Boston, Massachusetts

The business provides a pleasant environment with friendly and flexible staff, known for great coffee and efficient services despite occasional language barriers and order mistakes. The establishment offers various dining options like breakfast, lunch, and dinner, and is busy but maintains quality service.

Dunkin' logo

Dunkin'

3.0

411 D St, Boston, Massachusetts

The location experiences mixed reviews with several recurring issues. Customers frequently report slow service and unengaged staff, particularly during peak times or late hours. The quality of food has been inconsistent, with some customers finding it below expectations for a chain like Dunkin'. However, the establishment is praised for its coffee and cleanliness.

Dunkin' logo

Dunkin'

3.8

111 State St, Boston, Massachusetts

The establishment offers a range of services including dine-in and delivery with a reputation for great coffee, but the customer experience is marred by several issues. Reviews indicate that there are frequent mistakes in orders, lack of proper training among staff, and a somewhat dismissive attitude toward customer concerns. The service environment is casual and family-friendly, yet cleanliness during incidents like spills seems to be an issue.

Dunkin' logo

Dunkin'

3.7

417 Washington St Suite M, Boston, Massachusetts

The reviews highlight several issues at this Dunkin' Donuts location, including rude staff behavior and poor order accuracy. Customers frequently encountered problems with service quality and communication, leading to dissatisfaction. Despite these issues, the establishment offers various services such as dine-in and delivery options.

Dunkin' logo

Dunkin'

3.9

235 Washington St, Boston, Massachusetts

The reviews provide mixed feedback on the fast food chain store. While some customers appreciate the quality of coffee and donuts, they report issues with service efficiency and staff behavior. Another customer faced an incident where their order was mistakenly taken by someone else. The proximity to closing time affected product availability for one visitor.