Dunkin'
111 State St, Boston, Massachusetts
Phone: +1 617-523-1451
Website: locations.dunkindonuts.com
Summary
The establishment offers a range of services including dine-in and delivery with a reputation for great coffee, but the customer experience is marred by several issues. Reviews indicate that there are frequent mistakes in orders, lack of proper training among staff, and a somewhat dismissive attitude toward customer concerns. The service environment is casual and family-friendly, yet cleanliness during incidents like spills seems to be an issue.
Pros
- Great coffee
- Diverse dining options
- Family-friendly atmosphere
- Casual setting
Cons
- Frequent order mistakes
- Poor customer service
- Inadequate spill management
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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