Dunkin'
Northeastern - Shillman Hall, 115 Forsyth St, Boston, Massachusetts
Phone: +1 617-541-1911
Website: locations.dunkindonuts.com
Summary
The business has mixed reviews highlighting both positive and negative experiences. Customers appreciate the quality of coffee and breakfast options but are frustrated with long wait times and occasionally rude staff. While online orders seem to overwhelm the staff, leading to delays, there is no indication of personalized service such as custom orders or vegan/gluten-free/dairy-free options. The establishment has various service methods including delivery and curbside pickup, but lacks dine-in facilities.
Pros
- great coffee quality
- family-friendly atmosphere
- breakfast options available
- casual dining environment
- wheelchair accessible
Cons
- rude staff interactions
- long wait times
- order confusion issues
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
Across Shell Station, 434 Massachusetts Ave, Boston, Massachusetts
The establishment offers a casual atmosphere with friendly service and good coffee options, but has received criticism for inconsistency in food quality and customer service. Several reviewers complained about the bitterness of the coffee and errors in order preparation through delivery services. The environment is welcoming with amenities like Wi-Fi and accessible restrooms, yet some customers felt the service was lacking due to staff being preoccupied or unresponsive.
Mike's Donuts
1524 Tremont St A, Boston, Massachusetts
The business receives high praise for its friendly service and delicious donuts, particularly the glazed and maple varieties. Customers appreciate the quick and efficient staff and enjoy coming here with family before school. While some find the prices a bit steep and parking limited, the overall experience is well-regarded due to the clean environment and inviting atmosphere.
Dunkin'
153 Massachusetts Ave, Boston, Massachusetts
Error parsing response: Missing required keys: ['summary']
Dunkin'
At Dudley T Station, 2360 Washington St, Roxbury, Massachusetts
The Dunkin' location receives mixed feedback from customers. Positive experiences highlight exceptional service and food quality, with employees praised for their dedication to cleanliness and customer care. However, there are significant concerns about customer treatment, particularly regarding perceived racial bias and unfair pricing practices. The environment is noted as family-friendly but marred by instances of poor behavior in a school setting.
Dunkin'
616 Massachusetts Ave, Boston, Massachusetts
The business offers a variety of services including dine-in and delivery options with an emphasis on coffee quality. While some customers appreciate the fast service and friendly staff encounters, others have experienced rude interactions and order mistakes leading to dissatisfaction. The establishment is noted for its diverse offerings from breakfast to late-night food and maintains a casual atmosphere suitable for solo dining.
Dunkin'
2493 Washington St, Roxbury, Massachusetts
The Dunkin' location has mixed reviews regarding service and cleanliness. While some customers appreciate the fast service and clean environment, others have faced unfriendly staff and long wait times despite having several employees working. The seating area is well-equipped with outlets, making it a suitable place for work or solo dining, but there are concerns about hygiene practices among staff. Overall, the location offers good coffee, various meal options throughout the day, and a casual atmosphere.
Blackbird Doughnuts Fenway
20 Kilmarnock St, Boston, Massachusetts
Blackbird Donuts is praised for its friendly staff and high-quality gourmet donuts. The location offers a unique selection of flavors that consistently delight customers. While the service and product quality are commendable, there are some drawbacks such as limited parking and occasional inconsistencies with online orders. Despite these minor issues, the establishment provides a pleasant experience overall.
Dunkin'
1631 Tremont St, Boston, Massachusetts
The business offers great coffee and a pleasant atmosphere with friendly service. However, it often experiences high customer volume leading to stock shortages and occasional burnt items in food preparation. The establishment provides multiple service options including mobile order corrections.