Summary
The establishment offers quick and friendly service with great coffee, but some customers have experienced issues with food quality and incorrect orders. Complaints include undercooked food, improperly handled drinks, and dissatisfaction with the handling of specific requests such as non-dairy options. While some reviews highlight positive experiences, others express frustration over perceived poor customer service and racial discrimination.
Pros
- fast friendly service
- quick drink preparation
- great coffee quality
- casual atmosphere
Cons
- food quality issues
- incorrect orders
- poor handling of allergies
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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The restaurant offers a pleasant atmosphere with good service options like drive-through and dine-in, but the quality of food and customer interactions leave much to be desired. While they excel in offering quick bites and breakfast items, several customers reported disappointing experiences due to poor service and subpar food quality.
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715 S Wayne Rd, Westland, Michigan
The business offers a variety of services including dine-in and takeout options, with a strong highlight on their coffee and tea selection. However, there are several recurring issues affecting customer satisfaction, such as order inaccuracies and cleanliness problems. While the staff is occasionally friendly, there is inconsistency in service quality. The location seems to experience long wait times, which frustrates customers.
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7126 N Wayne Rd, Westland, Michigan
The reviews indicate mixed experiences at this Tim Hortons location. While some customers appreciate the friendly service and tasty offerings like donuts, others have raised concerns about hygiene practices and poor customer interactions. The establishment provides various service options including dine-in and drive-through. Although there are positive remarks about the food quality, negative feedback focuses on employee behavior and inconsistent product availability.
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1625 S Wayne Rd, Westland, Michigan
Customers appreciate the friendly and helpful staff, which is a consistent highlight across reviews. The establishment offers great coffee and donuts that are fresh but have been noted to shrink in size over time while prices rise. Parking issues were frequently mentioned as a downside due to limited space and traffic congestion. While there are no specific mentions of dietary options or customization, the business supports several service options including dine-in and takeout.