Dunkin'
4649 S Cicero Ave, Chicago, Illinois
Phone: +1 773-767-8662
Website: locations.dunkindonuts.com
Summary
The business offers a mixed experience with some positive and negative aspects. While there are commendations for friendly service and an overall pleasant dining environment, issues arise primarily from poor order accuracy and customer service. Customers have reported problems in the drive-thru line and dissatisfaction when orders were not fulfilled as specified. However, during busy times, employees are noted to be responsive and proactive in ensuring customer satisfaction.
Pros
- fast friendly service
- complimentary treats offered
- busy but efficient staff
Cons
- order mistakes frequent
- drive-thru wait times long
- customer service inconsistency
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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The business offers a cozy and casual atmosphere with a variety of service options including outdoor seating, delivery, takeout, and dine-in. Known for its great coffee and dessert options, it caters to breakfast lovers and those seeking quick bites. Despite these positives, reviews highlight several areas of concern such as poor customer service, unprofessional employee behavior, overpricing, and hygiene issues.
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The business offers a variety of services including coffee and quick bites with multiple ordering options like mobile app orders. However, customers have raised concerns about service inconsistencies such as incorrect order preparation and lack of refunds for unusable items. The location has limited space which can become cramped during busy times. Despite having some pros like good breakfast offerings, there are issues with coffee quality and customer care.
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The establishment offers a range of convenient services such as delivery and dine-in options, making it appealing for both quick visits and longer stays. While praised for its coffee, the quality can be inconsistent, with complaints about burnt or undercooked items. There are also concerns over service professionalism in certain instances. The venue has ample accessibility features and is family-friendly.
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The business offers a variety of dining options and services including dine-in, takeout, and delivery. While it is known for its great coffee and has facilities that are accessible to wheelchair users, customers have reported significant issues with service. Common complaints include inattentive staff, long wait times, and incorrect orders being served. Despite these concerns, the business maintains a family-friendly atmosphere with amenities like Wi-Fi and free parking.