Dunkin'
6405 Old Monroe Rd, Indian Trail, North Carolina
Summary
The reviewed Dunkin' location suffers from significant management and service issues leading to repeated negative customer experiences. Common complaints include neglectful staff behavior, long wait times, incorrect orders, and lack of product availability. Despite these challenges, the business offers several conveniences like free parking and a variety of service options including drive-through and takeout.
Pros
- free parking lot
- multiple service options
- good for solo dining
- casual atmosphere
Cons
- neglectful staff behavior
- incorrect orders frequently
- long wait times
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
14055 W Hwy 74, Indian Trail, North Carolina
The Dunkin' Donuts location under review consistently shows issues with service quality and product accuracy. Customers frequently report rude or disinterested staff and incorrect orders at the counter. Additionally, there are ongoing problems with inventory, particularly with the availability of donuts and coffee consistency. Despite these shortcomings, some positive aspects such as cleanliness and a variety of offerings have been noted.
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The business consistently receives negative feedback about poor customer service and unprofessional staff behavior. Reviewers report frequent issues with order accuracy and product availability, particularly for coffee flavors and breakfast items. Despite these drawbacks, the establishment offers a variety of dining options and amenities such as outdoor seating and free parking.
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The restaurant offers a casual and family-friendly atmosphere with good options for breakfast and coffee. However, the service is often criticized for being slow and unprofessional, with some employees displaying rude behavior. The physical environment and order handling are also noted as areas needing improvement.
Your Mom's Donuts
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The donut shop is appreciated for its tasty donuts and friendly service within a clean environment. Specialty coffee offerings are also noted positively. However, some customers find the prices high relative to portion sizes, and there are mixed reviews about the consistency of glaze on donuts. The location offers various services including delivery, takeout, dine-in, and has a casual atmosphere.
Krispy Kreme
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The Krispy Kreme location is praised for its excellent customer service and delicious donuts, particularly the maple and chocolate varieties with fillings. The drive-through experience is highlighted by friendly staff, while the in-store environment is clean and welcoming. However, there are concerns about high prices and limited parking options.
Dunkin'
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The business offers a variety of food and beverages, including coffee and breakfast items, which are generally well-received for their taste and quick service despite occasional issues with order accuracy. Staff members are noted for being friendly and accommodating, although there are some complaints about long wait times and inconsistent product quality. The environment is family-friendly and wheelchair accessible.
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The business receives mixed feedback from customers. Some praise the friendly and efficient service provided by specific staff members, while others criticize the attitude of certain employees, leading to unpleasant experiences. The establishment offers a variety of services including dine-in, takeout, and delivery, with a focus on coffee and breakfast items.