Summary
The Dunkin' Donuts location under review consistently shows issues with service quality and product accuracy. Customers frequently report rude or disinterested staff and incorrect orders at the counter. Additionally, there are ongoing problems with inventory, particularly with the availability of donuts and coffee consistency. Despite these shortcomings, some positive aspects such as cleanliness and a variety of offerings have been noted.
Pros
- clean environment
- varied menu options
- convenient location
Cons
- rude staff behavior
- incorrect orders
- limited donut availability
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
6405 Old Monroe Rd, Indian Trail, North Carolina
The reviewed Dunkin' location suffers from significant management and service issues leading to repeated negative customer experiences. Common complaints include neglectful staff behavior, long wait times, incorrect orders, and lack of product availability. Despite these challenges, the business offers several conveniences like free parking and a variety of service options including drive-through and takeout.
Dunkin'
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Your Mom's Donuts
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Krispy Kreme
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The Krispy Kreme location is praised for its excellent customer service and delicious donuts, particularly the maple and chocolate varieties with fillings. The drive-through experience is highlighted by friendly staff, while the in-store environment is clean and welcoming. However, there are concerns about high prices and limited parking options.
Dunkin'
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The business offers a variety of services including dine-in and takeout options, with good accessibility features. While some customers appreciate the coffee and service at times, there are frequent complaints about inconsistent service quality and order accuracy issues. The environment is generally clean and family-friendly.
Dunkin'
9005 E Independence Blvd, Matthews, North Carolina
The business offers a variety of food and beverages, including coffee and breakfast items, which are generally well-received for their taste and quick service despite occasional issues with order accuracy. Staff members are noted for being friendly and accommodating, although there are some complaints about long wait times and inconsistent product quality. The environment is family-friendly and wheelchair accessible.
Dunkin'
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The business consistently receives negative feedback about poor customer service and unprofessional staff behavior. Reviewers report frequent issues with order accuracy and product availability, particularly for coffee flavors and breakfast items. Despite these drawbacks, the establishment offers a variety of dining options and amenities such as outdoor seating and free parking.
Dunkin'
7001 Matthews-Mint Hill Rd A, Mint Hill, North Carolina
The business receives mixed reviews with some customers enjoying the welcoming atmosphere and friendly staff, while others criticize declining quality and poor service. Issues include inconsistent product quality and specific incidents of gross negligence at the drive-thru. However, the establishment is noted for its cleanliness and accommodating service during busy times.