Summary
The business is experiencing widespread customer dissatisfaction primarily due to poor service and frequent order mistakes. Customers have reported rude interactions with staff and issues such as incorrect orders and delayed service times. While some customers appreciate the coffee quality and quick service during less busy periods, the overall experience is marred by negative encounters and operational inefficiencies.
Pros
- fast friendly service
- good coffee
- quick service at times
Cons
- rude customer interactions
- frequent order mistakes
- long wait times
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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40 Journal Square Plaza, Jersey City, New Jersey
The business offers a friendly and helpful service with great coffee and dessert options, but has some notable downsides. While customers appreciate the fast and courteous staff, there are complaints about high prices for simple requests like less ice in drinks. Moreover, the food quality received mixed reviews due to an instance of burnt items being served. An additional issue is the prohibition against restroom use by paying customers, which several patrons found unacceptable.
Dunkin'
31 Broadway, Jersey City, New Jersey
The location suffers from poor customer service and slow operations, which diminish significantly impacts the overall experience. Customers face issues such as forgetting orders, serving stale pastries, and having a negative attitude. Additionally, the quality of coffee has been criticized for being too diluted. Despite these challenges, some customers appreciate the food offerings and find it suitable for working on laptops.
Dunkin'
147 Palisade Ave, Jersey City, New Jersey
The business offers a casual atmosphere with strong coffee and dessert options, suitable for various dining preferences including breakfast and lunch. While there are positive remarks about the quality of food and drinks, multiple negative comments point to poor customer service and operational issues affecting order accuracy and efficiency.
Dunkin'
739 Bergen Ave, Jersey City, New Jersey
The establishment provides a friendly and welcoming atmosphere, highlighted by its excellent coffee offerings and casual environment suitable for solo diners working on laptops. However, there are serious concerns regarding sanitation issues with visible pest infestations. The service is noted to be accommodating despite these challenges, with an affordable menu that includes vegetarian options.
Dunkin'
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Dunkin' Donuts offers a variety of tasty food and beverages with efficient service. Reviews indicate friendly staff but highlight occasional issues like rude interactions and order inaccuracies. The establishment provides convenient pickup options and has an inviting atmosphere.
Dunkin'
183 12th St, Jersey City, New Jersey
The reviewed location offers a variety of services and products including coffee, comfort food, and vegetarian options, with accessibility features such as wheelchair-friendly facilities. Customers have experienced inconsistent service quality and hygiene issues among staff. Despite the fast service in some instances, customer interactions have been marked by rudeness and unprofessional behavior.
Hidden Grounds Chai & Coffee House
276 1st St, Jersey City, New Jersey
The café offers a cozy and trendy atmosphere with great coffee, live performances, and delicious breakfast options. It's praised for its friendly service, quality drinks, and creative dishes like avocado toast. Outdoor seating is available, along with delivery, takeout, and dine-in services. The establishment is women-owned and provides a welcoming environment for various groups including families and the LGBTQ+ community.
Dunkin'
463 Tonnelle Ave, Jersey City, New Jersey
The business offers a friendly environment with popular donuts and coffee, but has received criticism for poor customer service and pricing issues. While the atmosphere is generally appreciated, some customers have encountered rude behavior from staff. The establishment provides various dining options and accessibility features.