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Dunkin'
3011 Plainfield Rd, Joliet, Illinois
Phone: +1 815-609-5870
Website: locations.dunkindonuts.com
Summary
The establishment is praised for its exceptional customer service and consistently high-quality coffee offerings. Reviews highlight the friendliness and promptness of staff members like Johnny, Reva, Abhi, and the new management. The cleanliness of the location adds to its appeal. However, some customers experienced issues with inconsistent product quality and long wait times at the drive-thru. Overall, it is a popular spot for quick bites, coffee enthusiasts, and those seeking casual dining environments.
Pros
- exceptional customer service
- high-quality coffee
- clean environment
- fast food preparation
- friendly staff
Cons
- inconsistent product quality
- long drive-thru wait times
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Dunkin'
22921 W Lincoln Hwy, Plainfield, Illinois
The establishment is praised for its fast and friendly service, with particular appreciation for the staff's demeanor. The food quality varies, while the coffee receives mixed reviews, with some customers expressing dissatisfaction regarding consistency. Recent management changes have reportedly impacted staffing levels during peak hours. An incident involving a coupon validation issue indicates occasional service hiccups. Parking is available but can be problematic.
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Thorntons
1602 Essington Rd, Joliet, Illinois
The establishment offers flexible fuel options and competitive gas prices but faces significant customer service issues. Reviews highlight poor cleanliness, inconsistent staff behavior, and problematic interactions with customers. The store provides a variety of amenities including an ATM and convenience store.
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Donut Den
3043 Theodore St, Joliet, Illinois
Donut Den is a popular spot known for its exceptional donuts and friendly service. Customers praise the quality of both yeast and cake donuts, particularly highlighting flavors like taffy apple and peanut butter crunch. Recent changes to filling methods have improved customer satisfaction with filled donuts. While many appreciate the convenience of various service options including dine-in, takeout, and delivery, some customers note that prices can be high.
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Dunkin'
16664 Weber Rd, Crest Hill, Illinois
The Dunkin' Donuts location on Weber Road has received mixed feedback from customers. While some praised the quality of their coffee and overall dining options, several others pointed out poor customer service and issues with pricing transparency. Common complaints include unfriendly staff behavior, overcharging for items like pup cups, and challenges in getting refunds. Despite these concerns, the business offers a variety of services including drive-through, delivery, and dine-in.
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Thorntons
15918 Weber Rd, Crest Hill, Illinois
The gas station offers commendable customer service with friendly and knowledgeable staff, notably Tilly and Victoria. However, there are operational issues such as the refusal of credit card payments at certain pumps and unavailability of hot water. Some customers also report rudeness from employees in specific situations. The facility itself is clean and provides a variety of convenience items.
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Dunkin'
4708 Caton Farm Rd, Joliet, Illinois
The establishment offers a variety of appealing options including excellent coffee and quick service from friendly staff. However, there are instances of rudeness and inconsistency in order accuracy, which some customers find frustrating. Despite these issues, the environment is generally clean, with wheelchair accessibility being well-maintained.
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Dunkin'
15719 Division St, Plainfield, Illinois
Customers frequently report issues with coffee orders and overall service quality at this location. Despite having a variety of dining options and convenient services like curbside pickup and delivery, patrons have experienced repeated mistakes in their orders, particularly with beverages. The establishment offers breakfast and quick bites but falls short on consistency. However, it provides a family-friendly atmosphere with wheelchair accessibility.
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Dunkin'
1724 Plainfield Rd, Crest Hill, Illinois
This Dunkin' Donuts location has consistently received praise for its high-quality coffee and donuts, with several customers highlighting their delicious taste and fast service. While some reviews point out issues such as occasionally overcharged orders and inconsistent ice cream texture, the overall sentiment remains positive due to friendly staff and a clean environment. Despite these minor complaints, many patrons appreciate the convenience of multiple ordering options and the establishment's accessibility features.