Dunkin' logo

Dunkin'

(3.7)

1601 Douglas Rd, Montgomery, Illinois

Dunkin' storefront

Summary

The service at this establishment receives mixed reviews with praise for its atmosphere and some aspects of the menu but criticism for inconsistency in order fulfillment and a concerning incident involving gift card misuse. While coffee is considered great by some, others have experienced issues with incorrect orders and substitutions.

Pros

  • Great coffee
  • Casual atmosphere
  • Wheelchair accessible

Cons

  • Incorrect orders
  • Misuse of gift cards

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Custom Orders
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible

Hours

monday4AM-8PM
tuesday4AM-8PM
wednesday4AM-8PM
thursday4AM-8PM
friday4AM-8PM
saturday4AM-8PM
sunday4AM-8PM

Location

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3.2

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The establishment offers a diverse menu with popular breakfast and coffee options but faces criticism for inconsistent service quality and food freshness. Reviews highlight both positive experiences with good coffee and negative ones regarding staff unprofessionalism and stale food. The business provides various services like dine-in, takeout, and delivery.

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3.7

1060 Ogden Ave, Montgomery, Illinois

The establishment has experienced a decline in service quality and customer satisfaction due to inconsistent employee behavior and hygiene concerns. While some employees are noted for their friendliness, others display rudeness and unprofessionalism, particularly during busy periods. The environment is generally clean but requires attention to specific hygiene practices such as handwashing with soap. Food freshness appears compromised later in the day. Despite these issues, the place offers a variety of services including dine-in, takeout, and drive-through.

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3.3

3 N Smith St, Aurora, Illinois

The establishment receives mixed reviews with frequent complaints about rude and unprofessional staff. Customers have noted issues with cleanliness and quality of food. Despite these drawbacks, the location offers a variety of service options including drive-through and dine-in, and is popular for breakfast.

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3.3

1055 S Orchard Rd, Montgomery, Illinois

The Dunkin' Donuts location receives mixed feedback on service and product quality across various branches. Some customers appreciate the quick and friendly service at certain locations, while others express dissatisfaction with errors in order fulfillment and food preparation. Common issues include incorrect or cold drinks, inconsistent coffee brewing, and inadequate staff responses to mistakes. Despite these issues, some patrons highlight reliable service from specific employees.

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4.8

25 S Madison St, Oswego, Illinois

The donut shop is praised for its fresh and tasty donuts with a friendly service. Customers appreciate the fast service and clean environment but note high prices and limited parking availability. The shop offers in-store pickup and takeout options without delivery services.

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2.8

809 N Lake St, Aurora, Illinois

The establishment offers a variety of service options including curbside pickup and delivery, with an emphasis on coffee and breakfast items. While praised for its great coffee, there are criticisms regarding the quality of sugared donuts and inconsistencies in coffee orders. The business is wheelchair accessible, featuring free parking, and provides a casual atmosphere suitable for tourists and families.

Dunkin' logo

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3.5

2380 S Eola Rd Suite 100, Aurora, Illinois

Reviews of this Dunkin' location indicate mixed experiences with service and food quality. While some customers appreciate the fast and friendly service, others report issues such as incorrect orders, slow service, and poor food preparation. The menu includes a variety of options including breakfast and desserts, but there are criticisms regarding the taste and presentation of certain items. Additionally, the drive-thru experience is described negatively by multiple reviewers.

Dunkin' logo

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3.4

2112 W Galena Blvd, Aurora, Illinois

The Dunkin' location has mixed reviews, with some customers experiencing frequent order mistakes and poor service efficiency. While several patrons enjoyed the friendly staff and free donuts on special occasions, there were complaints about incorrect orders at the drive-through and unhelpful service at the kiosk. The establishment offers a variety of convenient services and maintains a casual atmosphere suitable for various groups.