Summary
The establishment offers a variety of services including drive-through and dine-in options, with an emphasis on coffee and comfort food. Despite being family-friendly and accessible, customers report frequent issues with order accuracy and service speed. The environment is casual but service appears inconsistent.
Pros
- good coffee
- breakfast items available
- family-friendly atmosphere
- accessible for wheelchairs
- offers drive-through
Cons
- orders often incorrect
- slow service
- limited working hours
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
118 E Main St Newbrite Plaza, New Britain, Connecticut
The establishment offers great coffee and a variety of dining options including breakfast, lunch, and dinner. While there are positives such as friendly staff members like Elizabeth and good service recommendations, there are serious hygiene concerns with dirty restrooms and undercooked food which may pose health risks. The atmosphere is casual but some customers have found it uncomfortable.
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194 Kelsey St, Newington, Connecticut
The Dunkin' location receives mixed reviews with some customers praising the friendly and attentive staff, while others criticize the food quality and service speed. Despite these inconsistencies, many appreciate their coffee offerings and consistent service during busy times. Accessibility features like wheelchair-friendly facilities are highlighted as positives.
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1537 Stanley St, New Britain, Connecticut
The business offers a consistent and appreciated coffee service, with customers enjoying the quality of beverages like iced coco mocha latte. However, there are reports of rude staff behavior affecting the customer experience negatively. Despite some excellent product offerings, such as good coffee, the attitude of employees appears to be a significant issue, potentially overshadowing the positive aspects.
Dunkin'
130 S Main St, New Britain, Connecticut
The establishment offers a pleasant atmosphere with excellent coffee and attentive service, especially in the mornings. While some customers appreciate the staff's dedication and quality offerings like signature lattes and donuts, others have faced issues with incorrect orders and rude behavior from certain employees. Parking availability is adequate but might be inconvenient at times.
Dunkin'
548 Cedar St, Newington, Connecticut
The reviews highlight mixed experiences at the location, focusing on service issues and food quality. Customers reported problems with order accuracy and staff indifference. Despite these challenges, some praised the coffee and cleanliness of the environment.
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223 New Britain Rd, Berlin, Connecticut
The business provides a variety of service options and is popular for breakfast and solo dining with good coffee. While many customers appreciate the quick service and consistent quality, there are recurring issues with order accuracy and food preparation. The environment is casual and family-friendly, but improvements in employee attentiveness could enhance customer satisfaction.
Dunkin'
2601 Berlin Tpke, Newington, Connecticut
The reviews indicate dissatisfaction with customer service and order accuracy at this location. Several customers experienced unprofessional behavior from staff and issues with incorrect orders. Despite these problems, the establishment offers convenient services like drive-thru and dine-in options. The environment is generally casual but has received criticism for poor handling of customer complaints.
Dunkin'
741 W Main St, New Britain, Connecticut
The business offers a variety of services including drive-thru and dine-in options with consistently praised customer service from staff members like Arlene. Reviews highlight fast and friendly service along with clean facilities. However, some customers have faced issues with order accuracy when using delivery apps and encountered unprofessional behavior at the drive-thru.