Dunkin' logo

Dunkin'

(4.0)

1015 W Main St, New Britain, Connecticut

Dunkin' storefront

Summary

The restaurant has mixed reviews with some customers praising the quality of certain drinks and breakfast items, while others criticize inconsistencies in service and product quality. Coffee orders often deviate from customer requests, leading to dissatisfaction. Breakfast items sometimes lack ingredients or are poorly prepared. Despite these issues, some patrons appreciate their regular offerings and follow-through on specific recipes.

Pros

  • consistent drink recipe
  • quality breakfast items
  • good for solo dining
  • offers takeout options

Cons

  • inconsistent coffee service
  • poor ingredient adherence
  • poor customer service

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Custom Orders
Coffee Available
Breakfast Items
Delivery
Takeout
Drive-thru
Parking
Wheelchair Accessible
Early Morning Hours

Hours

monday5AM-7PM
tuesday5AM-7PM
wednesday5AM-7PM
thursday5AM-7PM
friday5AM-7PM
saturday5AM-7PM
sunday5AM-7PM

Location

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4.0

741 W Main St, New Britain, Connecticut

The business offers a variety of services including drive-thru and dine-in options with consistently praised customer service from staff members like Arlene. Reviews highlight fast and friendly service along with clean facilities. However, some customers have faced issues with order accuracy when using delivery apps and encountered unprofessional behavior at the drive-thru.

Dunkin' logo

Dunkin'

3.7

149 New Britain Ave, Plainville, Connecticut

The establishment receives mixed feedback with consistent complaints about poor customer service and order mistakes. However, some positive mentions exist regarding the coffee quality despite the overall negative experiences. The location seems to have accessibility features and offers various services.

Dunkin' logo

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3.8

118 E Main St Newbrite Plaza, New Britain, Connecticut

The establishment offers great coffee and a variety of dining options including breakfast, lunch, and dinner. While there are positives such as friendly staff members like Elizabeth and good service recommendations, there are serious hygiene concerns with dirty restrooms and undercooked food which may pose health risks. The atmosphere is casual but some customers have found it uncomfortable.

Dunkin' logo

Dunkin'

4.1

130 S Main St, New Britain, Connecticut

The establishment offers a pleasant atmosphere with excellent coffee and attentive service, especially in the mornings. While some customers appreciate the staff's dedication and quality offerings like signature lattes and donuts, others have faced issues with incorrect orders and rude behavior from certain employees. Parking availability is adequate but might be inconvenient at times.

Dunkin' logo

Dunkin'

4.0

19 East St, Plainville, Connecticut

The business is popular for its breakfast offerings and provides multiple service options such as delivery and drive-through. However, there are significant concerns about customer service quality, with reports of rudeness and unprofessional behavior among staff members. While the establishment prides itself on being family-friendly and accessible to a wide range of customers, including those needing wheelchair access, improvements in employee training could enhance the overall experience.

Dunkin' logo

Dunkin'

3.9

436 Farmington Ave, Plainville, Connecticut

The reviews present a mixed experience at this establishment. While some customers appreciate the fast and friendly service alongside good food quality, others criticize the poor customer service and food preparation issues. The environment is praised for cleanliness by some, while others note problems with maintenance and staff behavior.

Dunkin' logo

Dunkin'

3.3

973 Farmington Ave, New Britain, Connecticut

The reviews reflect a mixed experience at this Dunkin' location, highlighting significant issues with customer service and order accuracy. Several customers reported rude behavior from employees and problems with mobile orders being incorrect. Despite these issues, the convenience of various service options is noted as a positive aspect.

Dunkin' logo

Dunkin'

3.6

1537 Stanley St, New Britain, Connecticut

The business offers a consistent and appreciated coffee service, with customers enjoying the quality of beverages like iced coco mocha latte. However, there are reports of rude staff behavior affecting the customer experience negatively. Despite some excellent product offerings, such as good coffee, the attitude of employees appears to be a significant issue, potentially overshadowing the positive aspects.