Dunkin' storefront

Summary

The reviews present a mixed experience at this location, with some praising the cleanliness and fast service while others criticize poor management and inconsistent food availability. The quality of coffee is appreciated by some patrons, but issues like long wait times and unprofessional staff behavior have marred the overall customer satisfaction.

Pros

  • clean environment
  • fast friendly service
  • great coffee
  • convenient location
  • fresh doughnuts

Cons

  • long wait times
  • poor management
  • out of stock items

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday5AM-8PM
tuesday5AM-8PM
wednesday5AM-8PM
thursday5AM-8PM
friday5AM-8PM
saturday5AM-8PM
sunday5AM-8PM

Location

Other Donut Shops Nearby

Tim Hortons logo

Tim Hortons

3.5

4380 Buffalo Rd, North Chili, New York

Tim Hortons is praised for its excellent coffee and friendly service, creating a cozy atmosphere ideal for solo dining or working on laptops. However, customers frequently report issues with long wait times, poor staff attitudes, and frequent order mistakes, which significantly detract from the experience.

Byrne Dairy and Deli logo

Byrne Dairy and Deli

4.2

3771 Chili Ave, Rochester, New York

The convenience store offers a wide range of products including ice cream and donuts with acceptable prices for its location but has faced criticism for poor customer service and employee training. Despite being open 24/7, negative interactions have deterred some customers from returning. The establishment provides various amenities like an ATM and free parking options.

Dunkin' logo

Dunkin'

3.3

3152 Chili Ave, Rochester, New York

The service at this establishment has received mixed feedback. Positive remarks often highlight the quality of coffee and breakfast items, along with commendable customer interactions by specific staff members like Joanne. Conversely, negative reviews focus on poor service experiences, including incorrect orders and unprofessional behavior. The environment is noted to be generally clean and family-friendly, yet there are concerns about order accuracy and employee training.

Dunkin' logo

Dunkin'

3.0

2960 Buffalo Rd, Rochester, New York

The establishment offers fast service and a clean environment with good coffee. However, it has received negative feedback regarding rude staff and inconsistent menu offerings. Customers have experienced poor customer service and issues with order accuracy.

Tim Hortons logo

Tim Hortons

4.0

403 S Union St, Spencerport, New York

The reviewed location has mixed feedback regarding service and product quality. Some customers express dissatisfaction with staff behavior, order inaccuracies, and long wait times, while others appreciate the high-quality coffee, friendly service at specific locations, and consistent customer care. There are issues noted in terms of staff interactions and food availability.

Byrne Dairy and Deli logo

Byrne Dairy and Deli

3.1

2295 Spencerport Rd, Rochester, New York

The store offers a country feel with convenient services like ethanol-free fuel and an ATM. However, customer service issues such as rude staff and lack of employee training are prevalent. The physical environment is generally clean but some operational inefficiencies exist.

Dunkin' logo

Dunkin'

3.0

1578 Spencerport Rd, Rochester, New York

Customers generally enjoy the coffee and friendly service at this location, though there are some issues with cleanliness and employee training. The drive-thru experience is highlighted positively, particularly by a specific staff member. However, concerns about food variety and preparedness are noted.

Tim Hortons logo

Tim Hortons

3.8

1563 Spencerport Rd, Gates, New York

The establishment offers a variety of services including coffee and quick bites with comfortable seating options for solo dining and working on laptops. While it boasts a drive-thru and free parking, service quality is inconsistent, often leading to customer dissatisfaction due to issues like incorrect orders or inadequate food portions. The staff's friendliness varies significantly, and while some customers have positive interactions, others encounter rudeness or mistakes in order preparation.