Dunkin' storefront

Summary

The establishment offers fast service and a clean environment with good coffee. However, it has received negative feedback regarding rude staff and inconsistent menu offerings. Customers have experienced poor customer service and issues with order accuracy.

Pros

  • good coffee quality
  • quick service speed
  • clean store environment
  • family-friendly atmosphere

Cons

  • rude staff behavior
  • inconsistent menu items

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday5AM-7PM
tuesday5AM-7PM
wednesday5AM-7PM
thursday5AM-7PM
friday5AM-7PM
saturday5AM-7PM
sunday5AM-7PM

Location

Other Donut Shops Nearby

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Tim Hortons

3.8

1563 Spencerport Rd, Gates, New York

The establishment offers a variety of services including coffee and quick bites with comfortable seating options for solo dining and working on laptops. While it boasts a drive-thru and free parking, service quality is inconsistent, often leading to customer dissatisfaction due to issues like incorrect orders or inadequate food portions. The staff's friendliness varies significantly, and while some customers have positive interactions, others encounter rudeness or mistakes in order preparation.

Tim Hortons logo

Tim Hortons

3.8

1508 Buffalo Rd, Gates, New York

The Tim Hortons location on Buffalo Road and Howard Road has received mixed feedback from customers. While some appreciate the fast service and friendly staff, others criticize it for poor order accuracy, rude behavior by employees, unclean environment, and high prices. Despite these negatives, there are positives like outdoor seating options and a variety of food offerings.

Dunkin' logo

Dunkin'

3.0

1578 Spencerport Rd, Rochester, New York

Customers generally enjoy the coffee and friendly service at this location, though there are some issues with cleanliness and employee training. The drive-thru experience is highlighted positively, particularly by a specific staff member. However, concerns about food variety and preparedness are noted.

Tim Hortons logo

Tim Hortons

3.8

2311 Chili Ave, Gates, New York

The business is generally well-received for its consistent food quality and friendly service, although some issues with order accuracy at the drive-thru have been noted. The location offers a variety of dining options, including breakfast, lunch, and quick bites, making it a convenient spot for various customers. The atmosphere is casual and suitable for solo dining or working on a laptop, but there are occasional long wait times at peak hours.

Dunkin' logo

Dunkin'

3.5

1482 Buffalo Rd, Westgate, New York

The reviews indicate mixed experiences with this Dunkin' location. While some customers praise the food and friendly staff, others highlight issues with service and order accuracy. The store offers a variety of options including coffee, breakfast, and takeout services, but has been criticized for slow and rude service.

Byrne Dairy and Deli logo

Byrne Dairy and Deli

3.1

2295 Spencerport Rd, Rochester, New York

The store offers a country feel with convenient services like ethanol-free fuel and an ATM. However, customer service issues such as rude staff and lack of employee training are prevalent. The physical environment is generally clean but some operational inefficiencies exist.

Dunkin' logo

Dunkin'

3.3

3152 Chili Ave, Rochester, New York

The service at this establishment has received mixed feedback. Positive remarks often highlight the quality of coffee and breakfast items, along with commendable customer interactions by specific staff members like Joanne. Conversely, negative reviews focus on poor service experiences, including incorrect orders and unprofessional behavior. The environment is noted to be generally clean and family-friendly, yet there are concerns about order accuracy and employee training.

Dunkin' logo

Dunkin'

3.8

1587 Long Pond Rd, Rochester, New York

The business has seen a decline in service quality over the past months, with issues such as late opening hours, incorrect orders, and unprofessional staff behavior. Many customers are frustrated by long wait times at both the drive-thru and inside the store. While some appreciate certain offerings like their coffee, these negative experiences have led to comparisons with other nearby competitors that provide more reliable service. Despite these setbacks, the establishment still maintains several amenities such as outdoor seating, delivery options, and a variety of dining choices.