Dunkin' logo

Dunkin'

(3.8)

1587 Long Pond Rd, Rochester, New York

Dunkin' storefront

Summary

The business has seen a decline in service quality over the past months, with issues such as late opening hours, incorrect orders, and unprofessional staff behavior. Many customers are frustrated by long wait times at both the drive-thru and inside the store. While some appreciate certain offerings like their coffee, these negative experiences have led to comparisons with other nearby competitors that provide more reliable service. Despite these setbacks, the establishment still maintains several amenities such as outdoor seating, delivery options, and a variety of dining choices.

Pros

  • great coffee
  • outdoor seating available
  • offers delivery
  • wide range of dining times

Cons

  • late opening hours
  • long wait times
  • orders often incorrect

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Outdoor Seating
Wheelchair Accessible
Early Morning Hours

Hours

monday4:30AM-8PM
tuesday4:30AM-8PM
wednesday4:30AM-8PM
thursday4:30AM-8PM
friday4:30AM-8PM
saturday4:30AM-8PM
sunday4:30AM-8PM

Location

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Customers generally enjoy the coffee and friendly service at this location, though there are some issues with cleanliness and employee training. The drive-thru experience is highlighted positively, particularly by a specific staff member. However, concerns about food variety and preparedness are noted.

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3.4

3821 W Ridge Rd, Rochester, New York

The business offers a variety of service options including drive-thru and mobile orders, with an emphasis on coffee and breakfast items. Reviews indicate generally positive experiences with staff and cleanliness but highlight issues such as inconsistent food quality and poor customer interactions in certain instances. Despite a few negative aspects, many customers appreciate the friendly service and fast pace.

Dunkin' logo

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3.7

1090 Long Pond Rd, Rochester, New York

The business offers a mix of positive and negative experiences among its customers. The staff is praised for their friendly service and professionalism, particularly under new management that has significantly improved the store atmosphere. However, there are recurring issues with order accuracy, drink sizes, and operational inefficiencies at the drive-thru. Financial discrepancies were also noted by one customer who experienced an unauthorized deduction from a gift card balance.

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Tim Hortons logo

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1508 Buffalo Rd, Gates, New York

The Tim Hortons location on Buffalo Road and Howard Road has received mixed feedback from customers. While some appreciate the fast service and friendly staff, others criticize it for poor order accuracy, rude behavior by employees, unclean environment, and high prices. Despite these negatives, there are positives like outdoor seating options and a variety of food offerings.