Dunkin'

1090 Long Pond Rd, Rochester, New York

The business offers a mix of positive and negative experiences among its customers. The staff is praised for their friendly service and professionalism, particularly under new management that has significantly improved the store atmosphere. However, there are recurring issues with order accuracy, drink sizes, and operational inefficiencies at the drive-thru. Financial discrepancies were also noted by one customer who experienced an unauthorized deduction from a gift card balance.

1587 Long Pond Rd, Rochester, New York

The business has seen a decline in service quality over the past months, with issues such as late opening hours, incorrect orders, and unprofessional staff behavior. Many customers are frustrated by long wait times at both the drive-thru and inside the store. While some appreciate certain offerings like their coffee, these negative experiences have led to comparisons with other nearby competitors that provide more reliable service. Despite these setbacks, the establishment still maintains several amenities such as outdoor seating, delivery options, and a variety of dining choices.

2600 Ridgeway Ave, Greece, New York

Customers report mixed experiences at this Tim Hortons location, with some noting fast service and good coffee but others highlighting frequent order mistakes and unhelpful staff. Common complaints include hard bagels due to pre-toasting, lack of communication about item availability, and general unfriendliness from employees. The environment is praised for its clean appearance and the quality of certain donuts.

2037 W Ridge Rd, Rochester, New York

The Tim Hortons location has received predominantly negative feedback from customers, citing poor service and unprofessional staff behavior. Frequent issues include malfunctioning drive-thru equipment, dismissive and rude employees, and incorrect orders. Despite some positives like a clean environment and friendly service when functioning correctly, the overall experience leaves much to be desired. Customers have encountered long wait times and were often treated with disrespect.

834 Long Pond Rd, Greece, New York

The business offers a mixed experience with highlights on the quality of coffee and cleanliness but suffers from disorganization and inconsistent service. While some customers appreciate the fast service and clean environment, others report poor customer service and slow order fulfillment.

1578 Spencerport Rd, Rochester, New York

Customers generally enjoy the coffee and friendly service at this location, though there are some issues with cleanliness and employee training. The drive-thru experience is highlighted positively, particularly by a specific staff member. However, concerns about food variety and preparedness are noted.

2295 Spencerport Rd, Rochester, New York

The store offers a country feel with convenient services like ethanol-free fuel and an ATM. However, customer service issues such as rude staff and lack of employee training are prevalent. The physical environment is generally clean but some operational inefficiencies exist.

1563 Spencerport Rd, Gates, New York

The establishment offers a variety of services including coffee and quick bites with comfortable seating options for solo dining and working on laptops. While it boasts a drive-thru and free parking, service quality is inconsistent, often leading to customer dissatisfaction due to issues like incorrect orders or inadequate food portions. The staff's friendliness varies significantly, and while some customers have positive interactions, others encounter rudeness or mistakes in order preparation.