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Summary
Reviews for this establishment highlight a mix of positive and negative experiences. While some customers appreciate the quick service during certain hours and find it family-friendly with good coffee offerings, others criticize poor customer service, incorrect orders, and closed facilities in the morning. Some reviews also mention dishonest practices by staff.
Pros
- quick service
- family-friendly atmosphere
- good coffee
- variety of dining options
- wheelchair accessible
Cons
- poor customer service
- incorrect orders
- closed facilities morning
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Tim Hortons
1525 Lake Ave, Rochester, New York
The business offers fast and accurate drive-thru service with generally friendly customer interaction over the years. However, there are consistent complaints about order accuracy and cleanliness in certain locations. The business provides a variety of dining options including breakfast, lunch, and coffee, making it popular for solo diners or those working on laptops.
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Dunkin'
2255 Hudson Ave, Irondequoit, New York
The business offers a variety of service options and is popular for breakfast and coffee. While the hot chocolate and coffee are praised, there are concerns about cleanliness and staff behavior. The environment is casual with good accessibility features.
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Dunkin'
1425 Portland Ave, Rochester, New York
Reviews for this Dunkin' location are mixed. Some customers enjoy the coffee and friendly service, while others criticize the staff's attitude and cleanliness. The service is noted to be slow at times, affecting food quality and customer experience. Despite these issues, there are mentions of some satisfying experiences with drinks and pastries.
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Dunkin'
1220 East Ridge Road, Rochester, New York
The establishment receives mixed feedback, with some praising the service and food quality while others express dissatisfaction with staff behavior and order accuracy. Customers appreciate the variety of dining options and accessibility features, though there are concerns about customer service inconsistency. The business offers a range of amenities including free parking, outdoor seating, and a 24-hour drive-thru.
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Ridge Donut Cafe
1600 Portland Ave, Rochester, New York
Ridge Donuts is a popular destination renowned for its exceptional donuts, particularly the apple fritters and cannoli donut. The service is consistently praised for being friendly and efficient despite busy periods. Customers appreciate the clean environment and the inviting atmosphere of this old-school shop. While the donuts themselves are often highlighted as fresh and flavorful, some variations receive mixed reviews. Despite high demand causing long lines at peak times, many patrons find the wait worthwhile.
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Dunkin'
741 Lake Ave, Rochester, New York
Reviews for the Dunkin Donuts location on Lake Avenue present a mixed experience. Many customers appreciate the great coffee and friendly service, noting that the donuts are always fresh. However, some issues with order accuracy and staff behavior have been reported. While the location is praised for its cleanliness and customer service in certain instances, there are concerns about inconsistent quality control.
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Tim Hortons
1517 East Ridge Road, Rochester, New York
The location shows inconsistency in service quality and order accuracy. While some staff members are praised for their friendliness, others display unprofessionalism. The transition to new management has negatively impacted customer satisfaction due to rude behavior and miscommunication. Despite these issues, the food remains decent with some limitations on specific offerings like certain donuts.
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Kim's Donut-N-Diner
836 N Goodman St, Rochester, New York
The business offers a casual dining experience with options for takeout and dine-in services. While some customers appreciate the great coffee and desserts, others have criticized the food quality, noting issues like stale taste and poor customer service. Pricing is also seen as high compared to nearby alternatives. The establishment features free street parking and accepts various payment methods.