Dunkin' storefront

Summary

Reviews for the Dunkin Donuts location on Lake Avenue present a mixed experience. Many customers appreciate the great coffee and friendly service, noting that the donuts are always fresh. However, some issues with order accuracy and staff behavior have been reported. While the location is praised for its cleanliness and customer service in certain instances, there are concerns about inconsistent quality control.

Pros

  • great coffee
  • friendly service
  • fresh donuts
  • quick service
  • clean environment

Cons

  • order inaccuracies
  • staff behavior issues
  • confusing menu items

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday5AM-7PM
tuesday5AM-7PM
wednesday5AM-7PM
thursday5AM-7PM
friday5AM-7PM
saturday5AM-7PM
sunday5AM-7PM

Location

Other Donut Shops Nearby

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Tim Hortons

3.7

1525 Lake Ave, Rochester, New York

The business offers fast and accurate drive-thru service with generally friendly customer interaction over the years. However, there are consistent complaints about order accuracy and cleanliness in certain locations. The business provides a variety of dining options including breakfast, lunch, and coffee, making it popular for solo diners or those working on laptops.

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Dunkin'

3.9

573 Lyell Ave, Rochester, New York

The business offers a welcoming environment with friendly and helpful staff that enhances the customer experience. The service is praised for its efficiency and attentiveness, especially during breakfast hours. However, there are concerns about inconsistencies in order fulfillment and pricing transparency.

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Dunkin'

3.7

277 East Ridge Road, Rochester, New York

Reviews for this establishment highlight a mix of positive and negative experiences. While some customers appreciate the quick service during certain hours and find it family-friendly with good coffee offerings, others criticize poor customer service, incorrect orders, and closed facilities in the morning. Some reviews also mention dishonest practices by staff.

Dunkin' logo

Dunkin'

4.0

89 State St, Rochester, New York

This Dunkin' location offers consistently prepared mobile orders and fresh donuts with good coffee quality, setting it apart from other downtown Rochester options. While the service is reliable, there are concerns about customer service lapses and food preparation issues like missing ingredients and burnt items. The lack of parking remains a significant drawback for this store.

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Dunkin'

1.7

1425 Portland Ave, Rochester, New York

Reviews for this Dunkin' location are mixed. Some customers enjoy the coffee and friendly service, while others criticize the staff's attitude and cleanliness. The service is noted to be slow at times, affecting food quality and customer experience. Despite these issues, there are mentions of some satisfying experiences with drinks and pastries.

Dunkin' logo

Dunkin'

3.4

2255 Hudson Ave, Irondequoit, New York

The business offers a variety of service options and is popular for breakfast and coffee. While the hot chocolate and coffee are praised, there are concerns about cleanliness and staff behavior. The environment is casual with good accessibility features.

Dunkin' logo

Dunkin'

3.5

300 Monroe Ave, Rochester, New York

The business offers a satisfactory coffee and breakfast experience with accessible services and fast drive-through options. However, some customers have reported issues with customer service and order accuracy. The establishment features various dining options including delivery and outdoor seating.

Dunkin' logo

Dunkin'

3.6

1220 East Ridge Road, Rochester, New York

The establishment receives mixed feedback, with some praising the service and food quality while others express dissatisfaction with staff behavior and order accuracy. Customers appreciate the variety of dining options and accessibility features, though there are concerns about customer service inconsistency. The business offers a range of amenities including free parking, outdoor seating, and a 24-hour drive-thru.