Summary
This Dunkin' location offers consistently prepared mobile orders and fresh donuts with good coffee quality, setting it apart from other downtown Rochester options. While the service is reliable, there are concerns about customer service lapses and food preparation issues like missing ingredients and burnt items. The lack of parking remains a significant drawback for this store.
Pros
- consistently prepared mobile orders
- fresh donuts
- good coffee quality
- reliable downtown service
Cons
- lack of parking
- customer service issues
- food preparation problems
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
300 Monroe Ave, Rochester, New York
The business offers a satisfactory coffee and breakfast experience with accessible services and fast drive-through options. However, some customers have reported issues with customer service and order accuracy. The establishment features various dining options including delivery and outdoor seating.
Dunkin'
741 Lake Ave, Rochester, New York
Reviews for the Dunkin Donuts location on Lake Avenue present a mixed experience. Many customers appreciate the great coffee and friendly service, noting that the donuts are always fresh. However, some issues with order accuracy and staff behavior have been reported. While the location is praised for its cleanliness and customer service in certain instances, there are concerns about inconsistent quality control.
Dunkin'
573 Lyell Ave, Rochester, New York
The business offers a welcoming environment with friendly and helpful staff that enhances the customer experience. The service is praised for its efficiency and attentiveness, especially during breakfast hours. However, there are concerns about inconsistencies in order fulfillment and pricing transparency.
Kim's Donut-N-Diner
836 N Goodman St, Rochester, New York
The business offers a casual dining experience with options for takeout and dine-in services. While some customers appreciate the great coffee and desserts, others have criticized the food quality, noting issues like stale taste and poor customer service. Pricing is also seen as high compared to nearby alternatives. The establishment features free street parking and accepts various payment methods.
Tim Hortons
1286 Mt Hope Ave, Rochester, New York
The establishment offers quick service and a variety of seating options including outdoor areas, but suffers from poor customer service and cleanliness issues. While praised for its coffee quality, some customers have experienced long waits despite being present in the store. The environment is casual with amenities like Wi-Fi, yet there are complaints about staff attitude and unclean restrooms.
Tim Hortons
1250 University Ave, Rochester, New York
Tim Hortons is praised for its high-quality coffee and breakfast items, particularly the maple donuts and sandwiches which outshine competitors. The service is noted to be fast and friendly, and the cleanliness of the establishment is commended. However, there are significant issues with order accuracy, specifically regarding coffee preparation. Additionally, some customers experienced problems with mobile orders not being fulfilled correctly.
Dunkin'
1500 Mt Hope Ave, Rochester, New York
The business offers a casual atmosphere with decent service and quality food, but has some efficiency issues and mixed customer experiences. While the coffee is praised, there are occasional complaints about temperature inconsistencies and long wait times. The friendly staff sometimes counterbalance poor order handling and lack of engagement. Despite its accessibility features, customers report a lack of outdoor seating and an unwelcoming atmosphere at times.
Dunkin'
277 East Ridge Road, Rochester, New York
Reviews for this establishment highlight a mix of positive and negative experiences. While some customers appreciate the quick service during certain hours and find it family-friendly with good coffee offerings, others criticize poor customer service, incorrect orders, and closed facilities in the morning. Some reviews also mention dishonest practices by staff.