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Summary
The business offers a welcoming environment with friendly and helpful staff that enhances the customer experience. The service is praised for its efficiency and attentiveness, especially during breakfast hours. However, there are concerns about inconsistencies in order fulfillment and pricing transparency.
Pros
- Outstanding customer service
- Friendly and knowledgeable staff
- Delicious breakfast offerings
- Generous with freebies
- Efficient drink preparation
Cons
- Inconsistent order accuracy
- Pricing not clearly communicated
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Dunkin'
741 Lake Ave, Rochester, New York
Reviews for the Dunkin Donuts location on Lake Avenue present a mixed experience. Many customers appreciate the great coffee and friendly service, noting that the donuts are always fresh. However, some issues with order accuracy and staff behavior have been reported. While the location is praised for its cleanliness and customer service in certain instances, there are concerns about inconsistent quality control.
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Dunkin'
89 State St, Rochester, New York
This Dunkin' location offers consistently prepared mobile orders and fresh donuts with good coffee quality, setting it apart from other downtown Rochester options. While the service is reliable, there are concerns about customer service lapses and food preparation issues like missing ingredients and burnt items. The lack of parking remains a significant drawback for this store.
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Tim Hortons
1525 Lake Ave, Rochester, New York
The business offers fast and accurate drive-thru service with generally friendly customer interaction over the years. However, there are consistent complaints about order accuracy and cleanliness in certain locations. The business provides a variety of dining options including breakfast, lunch, and coffee, making it popular for solo diners or those working on laptops.
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Dunkin'
1482 Buffalo Rd, Westgate, New York
The reviews indicate mixed experiences with this Dunkin' location. While some customers praise the food and friendly staff, others highlight issues with service and order accuracy. The store offers a variety of options including coffee, breakfast, and takeout services, but has been criticized for slow and rude service.
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Tim Hortons
1508 Buffalo Rd, Gates, New York
The Tim Hortons location on Buffalo Road and Howard Road has received mixed feedback from customers. While some appreciate the fast service and friendly staff, others criticize it for poor order accuracy, rude behavior by employees, unclean environment, and high prices. Despite these negatives, there are positives like outdoor seating options and a variety of food offerings.
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Dunkin'
1200 Brooks Ave, Rochester, New York
The airport Dunkin’ Donuts is praised for its excellent customer service and consistently prepared food. Patrons appreciate the professionalism and friendliness of staff members like India and Jamel. While some customers find the coffee to be of high quality, there are occasional complaints about sour or outdated-tasting beverages. The location offers various services such as takeout, dine-in, and delivery options, along with amenities like Wi-Fi. However, concerns have been raised regarding occasional unprofessional behavior from certain staff members.
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Dunkin'
300 Monroe Ave, Rochester, New York
The business offers a satisfactory coffee and breakfast experience with accessible services and fast drive-through options. However, some customers have reported issues with customer service and order accuracy. The establishment features various dining options including delivery and outdoor seating.
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Dunkin'
277 East Ridge Road, Rochester, New York
Reviews for this establishment highlight a mix of positive and negative experiences. While some customers appreciate the quick service during certain hours and find it family-friendly with good coffee offerings, others criticize poor customer service, incorrect orders, and closed facilities in the morning. Some reviews also mention dishonest practices by staff.