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Summary
The location shows inconsistency in service quality and order accuracy. While some staff members are praised for their friendliness, others display unprofessionalism. The transition to new management has negatively impacted customer satisfaction due to rude behavior and miscommunication. Despite these issues, the food remains decent with some limitations on specific offerings like certain donuts.
Pros
- friendly cashier
- good coffee quality
- variety of seating options
- accepts multiple payment methods
- convenient delivery and takeout
Cons
- miscommunication in orders
- cold food delivered
- unprofessional management behavior
About
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Features
Hours
Location
Other Donut Shops Nearby
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Ridge Donut Cafe
1600 Portland Ave, Rochester, New York
Ridge Donuts is a popular destination renowned for its exceptional donuts, particularly the apple fritters and cannoli donut. The service is consistently praised for being friendly and efficient despite busy periods. Customers appreciate the clean environment and the inviting atmosphere of this old-school shop. While the donuts themselves are often highlighted as fresh and flavorful, some variations receive mixed reviews. Despite high demand causing long lines at peak times, many patrons find the wait worthwhile.
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Dunkin'
1220 East Ridge Road, Rochester, New York
The establishment receives mixed feedback, with some praising the service and food quality while others express dissatisfaction with staff behavior and order accuracy. Customers appreciate the variety of dining options and accessibility features, though there are concerns about customer service inconsistency. The business offers a range of amenities including free parking, outdoor seating, and a 24-hour drive-thru.
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Dunkin'
1425 Portland Ave, Rochester, New York
Reviews for this Dunkin' location are mixed. Some customers enjoy the coffee and friendly service, while others criticize the staff's attitude and cleanliness. The service is noted to be slow at times, affecting food quality and customer experience. Despite these issues, there are mentions of some satisfying experiences with drinks and pastries.
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Tim Hortons
2590 Culver Rd, Irondequoit, New York
The business offers a variety of services including delivery and dine-in options but faces challenges with order accuracy and service speed. Customers enjoy comfort food and quick bites, yet many report frequent mistakes in orders and slow service. The establishment is praised for its casual atmosphere but criticized for the inconsistency in fulfilling orders correctly.
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Dunkin'
2299 Culver Rd, Rochester, New York
The location offers friendly service and a pleasant atmosphere but has issues with order accuracy and wait times. Employees sometimes seem disengaged, impacting customer satisfaction despite the positive environment. While the staff's efforts are generally appreciated, there are concerns about food presentation and efficiency in service delivery.
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Dunkin'
2255 Hudson Ave, Irondequoit, New York
The business offers a variety of service options and is popular for breakfast and coffee. While the hot chocolate and coffee are praised, there are concerns about cleanliness and staff behavior. The environment is casual with good accessibility features.
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Dunkin'
277 East Ridge Road, Rochester, New York
Reviews for this establishment highlight a mix of positive and negative experiences. While some customers appreciate the quick service during certain hours and find it family-friendly with good coffee offerings, others criticize poor customer service, incorrect orders, and closed facilities in the morning. Some reviews also mention dishonest practices by staff.
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Donuts Delite
1700 Culver Rd, Rochester, New York
The diner offers a charming retro atmosphere with a unique twist of donuts alongside traditional breakfast items. Reviews highlight the quality and variety of donuts, especially apple fritters, as well as solid breakfast options like frittatas. While service is generally friendly, some customers find it slow. The menu appeals to various tastes, though certain items may not meet everyone's expectations.