Dunkin' logo

Dunkin'

(4.0)

1 Greenfield Rd, South Deerfield, Massachusetts

Dunkin' storefront

Summary

The Dunkin' reviewed here exhibits a mix of strengths and weaknesses according to customer feedback. While some customers praised the coffee quality and friendly service from specific employees, many reported frequent issues with order accuracy and poor customer service overall. Several reviews highlighted the rude behavior of staff members and repeated mistakes in fulfilling orders. The location's accessibility features are well-received, including wheelchair access.

Pros

  • great coffee
  • friendly clerks
  • wheelchair accessible

Cons

  • rude staff
  • order accuracy issues
  • poor customer service

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Parking
Wheelchair Accessible
Chain Location

Hours

monday4:30AM-10PM
tuesday4:30AM-10PM
wednesday4:30AM-10PM
thursday4:30AM-10PM
friday4:30AM-10PM
saturday4:30AM-10PM
sunday4:30AM-10PM

Location

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The Dunkin' location receives consistent praise for its friendly and professional staff, ensuring a pleasant experience with each visit. Customers appreciate the high quality of coffee and quick service, which contribute to an overall positive atmosphere. Despite these strengths, some have noted inconsistencies in food quality recently. The establishment offers various services including curbside pickup, delivery, drive-through, and dine-in options.

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4.1

60 Mohawk Trail, Greenfield, Massachusetts

The coffee shop is appreciated for its excellent service and great coffee, especially for those who order through the app to ensure accuracy. The atmosphere is friendly and casual, with a family-friendly vibe, but there are complaints about inexperienced staff occasionally affecting service quality. While they offer a variety of dining options including breakfast and lunch, some customers find the donuts can be inconsistent in terms of freshness.

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4.1

142 Main St, Haydenville, Massachusetts

The business receives mixed reviews with frequent complaints about customer service and order accuracy. While the location is praised for its ambiance and variety of services like dine-in and takeout, issues persist with employees' attitudes and mistakes in fulfilling orders. Despite these drawbacks, some customers appreciate the coffee and quick service when it functions properly.

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3.3

175 University Dr, Amherst, Massachusetts

The establishment receives criticism for poor customer service and hygiene issues, with multiple instances of rude behavior and order inaccuracies reported by customers. However, it offers a variety of services including drive-thru and dine-in options, along with coffee and breakfast items. Despite these offerings, the negative experiences seem to outweigh the positives.

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4.0

331 Russell St, Hadley, Massachusetts

The establishment is praised for its excellent service and fresh offerings, particularly noted by staff training focused on freshness. While the customer service generally receives high marks, there are instances of less-than-stellar interactions with staff members. The location offers a variety of services including drive-through, curbside pickup, delivery, and dine-in options. It is well-equipped for accessibility needs, providing facilities that cater to wheelchair users.

Dunkin' logo

Dunkin'

3.1

312 College St, Amherst, Massachusetts

The business offers a clean environment with fast and friendly service, particularly noted for its great coffee. However, there are issues with staff consistency and food quality, such as cold drinks and improperly prepared items. While the place has several accessibility features and amenities, it lacks vegan and gluten-free options.

Dunkin' logo

Dunkin'

3.7

142 Russell St, Hadley, Massachusetts

Dunkin Donuts offers a pleasant environment with friendly service and good coffee quality. However, some customers have experienced issues with food freshness and order accuracy. The seating area is accessible for wheelchair users, enhancing the dining experience.

Dunkin' logo

Dunkin'

4.1

295 Federal St, Greenfield, Massachusetts

The Dunkin' Donuts location experiences frequent order errors and service inconsistencies, leading to customer dissatisfaction. Despite these issues, the staff is often noted for being friendly and personable. The establishment offers a range of services including dine-in, takeout, and drive-through options with various amenities such as free parking and Wi-Fi.