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Dunkin'
1190 Boston Rd, Springfield, Massachusetts
Phone: +1 413-783-7104
Website: locations.dunkindonuts.com
Summary
The business has received mixed feedback from customers regarding its service and quality. While the coffee is popular, there are consistent complaints about poor customer service and inefficiencies at the front counter. Some customers expressed dissatisfaction with the wait times and incorrect orders, impacting their overall experience.
Pros
- popular for breakfast
- good for solo dining
- offers a variety of meals
- includes coffee in offerings
- casual atmosphere
Cons
- rude customer service
- inefficient front counter
- long wait times
- incorrect orders received
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Dunkin'
1487 Bay St, Springfield, Massachusetts
The Dunkin' Donuts location presents a mixed experience according to customer reviews. Some patrons praise the service and attention to detail, while others criticize the unfriendly staff and high prices. Issues with order accuracy and food quality have been noted by some customers.
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Dunkin'
1918 Wilbraham Rd, Springfield, Massachusetts
Customers appreciate the consistently good coffee and efficient service at this Dunkin' Donuts location, which offers a range of dining options including breakfast and takeout. However, some patrons have reported inconsistent product quality and rude employees, leading to dissatisfaction in certain areas. The establishment is noted for its family-friendly atmosphere, casual environment, and accessibility features.
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Dunkin'
1287 Page Blvd, Springfield, Massachusetts
The business offers friendly and attentive service, especially noted for its great coffee. However, there are significant issues with customer service at the drive-thru, leading to dissatisfaction among some customers. The overall environment is clean and efficient, though parking can be a concern. Prices are perceived as high by some patrons.
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Dunkin'
350 Cottage St Unit #1 Satellite, Springfield, Massachusetts
The establishment offers a mix of positive and negative experiences with its service and food quality. While some customers appreciate the fresh coffee and clean environment, others have faced issues with staff interactions and inconsistent food preparation. The business provides various dining options and amenities but has room for improvement in customer service and food consistency.
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Dunkin'
1046 Wilbraham Rd, Springfield, Massachusetts
The Dunkin' Donuts location on Wilbraham Rd has a mixed reputation. Some customers are pleased with the quality of food and service, particularly praising an employee named Dylan for providing a memorable experience. However, there are frequent complaints about incorrect coffee orders and rude staff, especially after a change in management. The business also uses aggressive signage to deter non-purchasers from entering their parking lot.
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Dunkin'
2144 Boston Rd, Wilbraham, Massachusetts
The establishment receives mixed feedback regarding service and food quality. Customers often experience delays, incorrect orders, and staff attitude issues. However, the coffee is praised for its quality, and some customers appreciate the fast service during non-peak hours.
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Dunkin'
4 Harding Ave, Ludlow, Massachusetts
The establishment offers a mixed experience with some positive aspects such as excellent coffee and pastry selection, along with friendly service and cleanliness. However, there are significant issues concerning food quality and employee behavior. While the environment is generally clean and convenient, customers have reported problems like cold or undercooked meals, incorrect orders, and rude employee conduct.
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Dunkin'
694 Page Blvd, Springfield, Massachusetts
The location is praised for its friendly and helpful staff, with several employees receiving specific mentions for their excellent service. Customers enjoy the coffee offerings, particularly unique seasonal drinks like the Hot Holiday Latte. However, there are some negative experiences reported related to order accuracy and customer service issues. Accessibility features such as wheelchair-friendly facilities are highlighted in the business information.