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Dunkin'
1046 Wilbraham Rd, Springfield, Massachusetts
Phone: +1 413-783-2741
Website: locations.dunkindonuts.com
Summary
The Dunkin' Donuts location on Wilbraham Rd has a mixed reputation. Some customers are pleased with the quality of food and service, particularly praising an employee named Dylan for providing a memorable experience. However, there are frequent complaints about incorrect coffee orders and rude staff, especially after a change in management. The business also uses aggressive signage to deter non-purchasers from entering their parking lot.
Pros
- excellent quality food
- friendly employees
- memorable service
Cons
- incorrect coffee orders
- rude staff behavior
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Dunkin'
1487 Bay St, Springfield, Massachusetts
The Dunkin' Donuts location presents a mixed experience according to customer reviews. Some patrons praise the service and attention to detail, while others criticize the unfriendly staff and high prices. Issues with order accuracy and food quality have been noted by some customers.
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Dunkin'
1218 State St, Springfield, Massachusetts
The establishment receives consistently negative feedback primarily due to poor service and long wait times. Customers report rude staff behavior, incorrect orders, and an overall inefficient operation that often leaves them without their desired food items. Despite having a variety of services such as curbside pickup, delivery, drive-through, onsite dining, takeout options, and a well-rounded menu for breakfast, lunch, and more, the business struggles with staffing issues and customer dissatisfaction.
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Dunkin'
1918 Wilbraham Rd, Springfield, Massachusetts
Customers appreciate the consistently good coffee and efficient service at this Dunkin' Donuts location, which offers a range of dining options including breakfast and takeout. However, some patrons have reported inconsistent product quality and rude employees, leading to dissatisfaction in certain areas. The establishment is noted for its family-friendly atmosphere, casual environment, and accessibility features.
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Dunkin'
1190 Boston Rd, Springfield, Massachusetts
The business has received mixed feedback from customers regarding its service and quality. While the coffee is popular, there are consistent complaints about poor customer service and inefficiencies at the front counter. Some customers expressed dissatisfaction with the wait times and incorrect orders, impacting their overall experience.
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Dunkin'
1761 Allen St, Springfield, Massachusetts
The business faces significant challenges with food quality and service consistency. Customers report issues such as incorrect orders, poor food texture, and long wait times at the drive-through. While some appreciate the friendly manager interaction and good coffee, negative experiences overshadow these positives. The establishment offers a range of dining options and has several amenities, but improvements in order accuracy and customer greetings are necessary.
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Dunkin'
350 Cottage St Unit #1 Satellite, Springfield, Massachusetts
The establishment offers a mix of positive and negative experiences with its service and food quality. While some customers appreciate the fresh coffee and clean environment, others have faced issues with staff interactions and inconsistent food preparation. The business provides various dining options and amenities but has room for improvement in customer service and food consistency.
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Dunkin'
11 Tapley St, Springfield, Massachusetts
The business offers great coffee and fast service with a friendly staff at certain locations, but some customers have experienced poor professionalism and slow response times. The cleanliness of facilities is praised, although there are occasional issues with food quality such as hair in meals. Despite these drawbacks, the establishment provides several convenient service options.
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Dunkin'
273 Hancock St, Springfield, Massachusetts
The business offers a range of services including drive-through and delivery, with excellent coffee and quick service highlighted by many customers. However, there are complaints about order mix-ups and inconsistent quality in service, particularly regarding customer interactions. The store provides various amenities like free parking and Wi-Fi, appealing to college students and families.