Dunkin'

350 Cottage St Unit #1 Satellite, Springfield, Massachusetts

The establishment offers a mix of positive and negative experiences with its service and food quality. While some customers appreciate the fresh coffee and clean environment, others have faced issues with staff interactions and inconsistent food preparation. The business provides various dining options and amenities but has room for improvement in customer service and food consistency.

1046 Wilbraham Rd, Springfield, Massachusetts

The Dunkin' Donuts location on Wilbraham Rd has a mixed reputation. Some customers are pleased with the quality of food and service, particularly praising an employee named Dylan for providing a memorable experience. However, there are frequent complaints about incorrect coffee orders and rude staff, especially after a change in management. The business also uses aggressive signage to deter non-purchasers from entering their parking lot.

1218 State St, Springfield, Massachusetts

The establishment receives consistently negative feedback primarily due to poor service and long wait times. Customers report rude staff behavior, incorrect orders, and an overall inefficient operation that often leaves them without their desired food items. Despite having a variety of services such as curbside pickup, delivery, drive-through, onsite dining, takeout options, and a well-rounded menu for breakfast, lunch, and more, the business struggles with staffing issues and customer dissatisfaction.

1287 Page Blvd, Springfield, Massachusetts

The business offers friendly and attentive service, especially noted for its great coffee. However, there are significant issues with customer service at the drive-thru, leading to dissatisfaction among some customers. The overall environment is clean and efficient, though parking can be a concern. Prices are perceived as high by some patrons.

694 Page Blvd, Springfield, Massachusetts

The location is praised for its friendly and helpful staff, with several employees receiving specific mentions for their excellent service. Customers enjoy the coffee offerings, particularly unique seasonal drinks like the Hot Holiday Latte. However, there are some negative experiences reported related to order accuracy and customer service issues. Accessibility features such as wheelchair-friendly facilities are highlighted in the business information.

1190 Boston Rd, Springfield, Massachusetts

The business has received mixed feedback from customers regarding its service and quality. While the coffee is popular, there are consistent complaints about poor customer service and inefficiencies at the front counter. Some customers expressed dissatisfaction with the wait times and incorrect orders, impacting their overall experience.

11 Tapley St, Springfield, Massachusetts

The business offers great coffee and fast service with a friendly staff at certain locations, but some customers have experienced poor professionalism and slow response times. The cleanliness of facilities is praised, although there are occasional issues with food quality such as hair in meals. Despite these drawbacks, the establishment provides several convenient service options.

1252 St James Ave, Springfield, Massachusetts

The establishment offers a clean and inviting environment with various service options including drive-through, delivery, and dine-in. Customers appreciate the fast service and variety of breakfast items, but some have faced issues such as incorrect orders and hard muffins. The staff's professionalism is inconsistent according to customer feedback.