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Dunkin'
11 Tapley St, Springfield, Massachusetts
Phone: +1 413-734-6382
Website: locations.dunkindonuts.com
Summary
The business offers great coffee and fast service with a friendly staff at certain locations, but some customers have experienced poor professionalism and slow response times. The cleanliness of facilities is praised, although there are occasional issues with food quality such as hair in meals. Despite these drawbacks, the establishment provides several convenient service options.
Pros
- fast service
- friendly staff
- clean facilities
- great coffee
- family-friendly
Cons
- poor professionalism
- slow response time
- food quality issues
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Dunkin'
695 Liberty St #705, Springfield, Massachusetts
The establishment has mixed feedback regarding customer service and efficiency, with several complaints about delays and poor order management. Despite these issues, some patrons appreciate the friendly staff and cleanliness during less busy times. However, there are consistent mentions of long wait times and inadequate response to ordering mistakes.
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Dunkin'
140 Armory St, Springfield, Massachusetts
The business has received mixed feedback regarding service and product quality. Customers appreciate the availability of coffee and quick bites, but there are concerns about employee behavior and order accuracy. The environment is casual with various dining options, although some reviews criticize staff interaction and efficiency.
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Dunkin'
1218 State St, Springfield, Massachusetts
The establishment receives consistently negative feedback primarily due to poor service and long wait times. Customers report rude staff behavior, incorrect orders, and an overall inefficient operation that often leaves them without their desired food items. Despite having a variety of services such as curbside pickup, delivery, drive-through, onsite dining, takeout options, and a well-rounded menu for breakfast, lunch, and more, the business struggles with staffing issues and customer dissatisfaction.
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Dunkin'
1252 St James Ave, Springfield, Massachusetts
The establishment offers a clean and inviting environment with various service options including drive-through, delivery, and dine-in. Customers appreciate the fast service and variety of breakfast items, but some have faced issues such as incorrect orders and hard muffins. The staff's professionalism is inconsistent according to customer feedback.
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Dunkin'
694 Page Blvd, Springfield, Massachusetts
The location is praised for its friendly and helpful staff, with several employees receiving specific mentions for their excellent service. Customers enjoy the coffee offerings, particularly unique seasonal drinks like the Hot Holiday Latte. However, there are some negative experiences reported related to order accuracy and customer service issues. Accessibility features such as wheelchair-friendly facilities are highlighted in the business information.
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Dunkin'
273 Hancock St, Springfield, Massachusetts
The business offers a range of services including drive-through and delivery, with excellent coffee and quick service highlighted by many customers. However, there are complaints about order mix-ups and inconsistent quality in service, particularly regarding customer interactions. The store provides various amenities like free parking and Wi-Fi, appealing to college students and families.
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Dunkin'
1487 Bay St, Springfield, Massachusetts
The Dunkin' Donuts location presents a mixed experience according to customer reviews. Some patrons praise the service and attention to detail, while others criticize the unfriendly staff and high prices. Issues with order accuracy and food quality have been noted by some customers.
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Dunkin'
100 Congress St, Springfield, Massachusetts
The Dunkin' location has mixed reviews. Customers praise the coffee quality and friendly staff but criticize poor customer service at times and issues with food preparation. The environment is described as clean, yet there are reports of food safety concerns and unsavory interactions with patrons.