Summary
The establishment offers fast service and a clean environment, but has issues with staff behavior and order accuracy. Reviews indicate poor customer interactions, especially at the drive-thru. While it provides various dining options, including coffee and breakfast, there are complaints about burnt food and incorrect orders.
Pros
- fast service
- clean environment
- varied menu
- coffee available
Cons
- rude staff
- incorrect orders
- burnt food
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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14009 Pearl Rd, Strongsville, Ohio
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Donut Scene
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Dunkin'
8810 Pearl Rd, Strongsville, Ohio
The Dunkin' location has received mixed reviews with praise for its coffee and some menu items but criticism regarding service errors and parking. Customers appreciate the fast and friendly service despite high customer traffic. However, there have been recurring issues with order accuracy and staff behavior, affecting overall satisfaction.
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The business offers a unique experience where customers can watch donuts being made, and they provide great coffee. However, the service is often slow and inconsistent, leading to dissatisfaction among patrons. Despite having amenities like free parking and wheelchair accessibility, there are frequent complaints about poor management and undercooked products.
Dunkin'
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The reviews highlight that the donuts are generally tasty but opinions vary on flavor and service quality. Customers appreciate the fast service and clean environment but express dissatisfaction with customer interaction and high prices. Despite positive remarks about certain staff members being friendly, there's a consensus of poor overall customer service experience.
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The reviews highlight several issues with order accuracy and service speed, particularly during peak hours and understaffed situations. While the donuts are highly praised for their quality, customers express frustration over long wait times, both in drive-thru lines and while waiting for orders to be corrected. Despite these challenges, some positive aspects include a commitment to customer satisfaction through corrections when errors are acknowledged.
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