Dunkin' logo

Dunkin'

(3.6)

2723 Brewerton Rd Expressmart, Syracuse, New York

Dunkin' storefront

Summary

The Matty location has seen improvements under new management with cleaner facilities and friendlier staff interactions, although there have been complaints about poor service towards delivery drivers. Some customers report satisfactory experiences with food quality and friendly staff. However, issues such as incorrect orders from delivery services and occasional oversight in beverage preparation were noted.

Pros

  • friendly staff
  • clean environment
  • fast drive-through
  • great coffee
  • good for working

Cons

  • poor delivery service
  • incorrect orders
  • forgotten whipped cream

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday4AM-7PM
tuesday4AM-7PM
wednesday4AM-7PM
thursday4AM-7PM
friday4AM-7PM
saturday4AM-7PM
sunday4AM-7PM

Location

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Dunkin' logo

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3.9

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The business offers a variety of services including delivery and drive-through with generally friendly service. However, there are notable inconsistencies in order fulfillment and quality control. The coffee is highly praised, but some customers reported issues like incorrect items being delivered or products not prepared as ordered. Accessibility features make the venue wheelchair-friendly, and the atmosphere supports various customer needs.

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The establishment provides a mixed experience with fast and friendly service from some staff, particularly during breakfast hours. However, there are notable issues related to customer service attitudes, order accuracy, and handling of accidents within the store. While praised for their coffee quality, several reviews mention problematic interactions with employees, including lack of acknowledgment, indifference, and poor communication skills.

Dunkin' logo

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3.7

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The Dunkin' location offers consistently good coffee with a friendly staff that enhances the customer experience. However, some customers have reported poor service and high prices for certain items. The establishment features several convenient services like takeout and dine-in options.