Dunkin' storefront

Summary

The business receives mixed reviews, with some customers praising the quality of coffee and donuts, while others criticize poor customer service and inconsistent coupon acceptance. There are positive mentions about fast drive-through services and a friendly staff on certain occasions, but some complaints involve rudeness and cold food. Overall, there's room for improvement in managing employee behavior and maintaining consistent service standards.

Pros

  • great coffee
  • fast drive-thru service
  • friendly occasional staff
  • good donuts
  • customizable coffee orders

Cons

  • rude customer service
  • cold food served
  • coupon acceptance issues

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Custom Orders
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday6AM-8PM
tuesday6AM-8PM
wednesday7AM-8PM
thursday6AM-8PM
friday6AM-8PM
saturday7AM-8PM
sunday7AM-8PM

Location

Other Donut Shops Nearby

Dunkin' logo

Dunkin'

1.6

1740 Airport Blvd, Wilmington, North Carolina

The business receives mixed reviews with praise for friendly staff and efficient service during busy times, but criticism arises from inconsistent product availability and poor handling of holiday staffing. Some customers express dissatisfaction due to long waits and unmet expectations regarding opening hours. While the location is noted for its great coffee and breakfast offerings, there are issues related to part-time employee reliance and lack of dine-in options.

Dunkin' logo

Dunkin'

3.7

5111 Market St, Wilmington, North Carolina

The reviewed Dunkin' Donuts location has mixed feedback from customers. While some praised the service and offerings of a particular employee, others experienced significant issues such as incorrect orders, unprofessional behavior at the drive-through, and concerns about food safety standards. The coffee was frequently criticized for its poor taste, and there were consistent complaints regarding order accuracy and customer service.

Dunkin' logo

Dunkin'

3.4

130 Hays Ln, Wilmington, North Carolina

The Dunkin' Donuts location on Market Street receives mixed reviews. Some customers praise the excellent coffee and customer service, noting it as a standout among local locations. However, others criticize inconsistent order accuracy and occasionally rude staff behavior. The establishment offers a range of services including dine-in, takeout, and delivery options.

Dunkin' logo

Dunkin'

3.2

1127 Military Cutoff Rd Ste A-1, Wilmington, North Carolina

Dunkin' Donuts has received mixed feedback from customers regarding their service and product offerings. While some patrons appreciated the fast, friendly service and quality of food items like maple donuts, others faced issues with incorrect orders and unhelpful staff attitudes. The location's accessibility is well-regarded, but its convenience was questioned due to inconsistent operational hours.

The Donut Inn - Porters Neck logo

The Donut Inn - Porters Neck

4.2

208 Porters Neck Rd, Wilmington, North Carolina

The business offers a delightful array of pastries and coffee with friendly service contributing to its charm. While some customers praise the quality and taste of items like donuts and lattes, others have noted inconsistencies in product availability and customer interactions. Parking and pricing could be areas for improvement.

The Donut Inn - Military Cutoff logo

The Donut Inn - Military Cutoff

4.5

1427 Military Cutoff Rd, Wilmington, North Carolina

Donut Inn is praised for its delicious donuts, friendly service, and clean environment. Customers appreciate the variety of flavors and quality offerings, with standout items like chocolate cake donuts and apple fritters receiving high praise. The staff's attentiveness and helpfulness are frequently highlighted, enhancing the overall customer experience. While the atmosphere can be less inviting at times due to other patrons' activities, the welcoming nature of the employees compensates for this.

Dunkin' logo

Dunkin'

4.0

4511 Oleander Dr, Wilmington, North Carolina

The reviews indicate a significant issue with staff attitude and service quality at the location. Customers have experienced rude behavior from employees and poor management interaction, leading to dissatisfaction. Despite having a variety of services and amenities like outdoor seating and good coffee, the negative experiences overshadow these positives.

Dunkin' logo

Dunkin'

4.0

101 N 3rd St, Wilmington, North Carolina

The Dunkin' Donuts location reviewed has a generally positive reputation for its friendly and cool staff, clean environment, and consistent service quality. However, there are some concerns about order accuracy and customer service issues with new management changes. The atmosphere is casual, and it offers various services including dine-in and takeout options.