Thorntons logo

Thorntons

(3.4)

1830 Midland Trail, Shelbyville, Kentucky

Thorntons storefront

Summary

The store offers fresh donuts and good service but struggles with high customer volume leading to long lines. Issues include malfunctioning equipment, rude staff, and a generally dirty environment. Despite having fast service options in-store, the parking situation is problematic due to insufficient facilities.

Pros

  • fresh glazed donuts
  • good overall service
  • wheelchair accessible entrance
  • quick visits possible

Cons

  • extremely long lines
  • malfunctioning equipment
  • rude staff behavior
  • dirty environment
  • limited parking facilities

About

Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.

Features

Coffee Available
Breakfast Items
Takeout
Dine-in
Wheelchair Accessible
Chain Location

Hours

mondayOpen 24 hours
tuesdayOpen 24 hours
wednesdayOpen 24 hours
thursdayOpen 24 hours
fridayOpen 24 hours
saturdayOpen 24 hours
sundayOpen 24 hours

Location

Other Donut Shops Nearby

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Dunkin'

3.6

1530 Midland Trail, Shelbyville, Kentucky

Dunkin' is praised for its consistently great coffee and quick service across multiple locations, with friendly staff even during busy times. However, some customers have faced issues with rude employees and inconsistent product quality. The atmosphere is generally welcoming, but there are concerns about management practices in certain branches.

Thorntons logo

Thorntons

4.1

14101 Shelbyville Rd, Louisville, Kentucky

The store offers consistently friendly and professional service with a clean environment and well-stocked inventory. It is appreciated for its homemade food variety and pleasant staff interactions. However, there are concerns about customer service issues such as withholding payments and insufficient staffing during busy times. Additionally, some customers have reported infrastructural problems like poor lighting in the parking lot.

Krispy Kreme logo

Krispy Kreme

3.9

13319 Shelbyville Rd, Louisville, Kentucky

The establishment offers a delightful range of donuts and coffee, appreciated for its fast service and clean environment. However, some customers have experienced poor customer treatment and issues with order management. Parking availability is limited despite the location having free parking options.

Thorntons logo

Thorntons

3.3

13314 Shelbyville Rd, Louisville, Kentucky

The business has friendly staff and maintains a clean environment with reasonable gas prices and stocked convenience store items. However, customers face challenges like limited payment options at pumps and issues with the manager's behavior. Safety concerns were noted in one incident.

Dough Baby Donuts LLC logo

Dough Baby Donuts LLC

4.8

106 W Adams St, La Grange, Kentucky

Dough Baby Donuts has garnered praise for its diverse and delicious selection of donuts, friendly service, and clean environment. Customers appreciate the unique flavors like bacon covered and bourbon donuts. The shop offers a welcoming atmosphere with convenient options such as in-store shopping, takeout, and drive-through services. However, some customers noted limited parking availability.

Dunkin' logo

Dunkin'

3.3

12401 Shelbyville Rd, Louisville, Kentucky

The Dunkin' location receives mixed feedback from customers. While some praise the quality of donuts and coffee, others criticize poor service and errors in order handling. A few customers reported rude staff and incorrect charges, while some appreciated the friendly interactions and fresh offerings.

Thorntons logo

Thorntons

3.0

12412 La Grange Rd, Louisville, Kentucky

Thornton's is praised for its welcoming and community-focused atmosphere, with friendly staff who create a pleasant experience for customers. However, there are concerns about service quality due to self-checkout stations and some employees' lack of communication skills. The store offers essential services like gas, snacks, and convenience items, but there have been complaints about limited accessibility at late hours.

Thorntons logo

Thorntons

3.8

4731 KY-146, Buckner, Kentucky

The location is convenient for quick stops and offers reasonably priced gas. The donuts and breakfast sandwiches are a highlight with friendly staff ensuring swift checkouts. However, the facilities have cleanliness issues, particularly in the bathrooms, and there are concerns about rude employees. Parking space could be expanded to accommodate more vehicles.