Summary
Thornton's stores have mixed reviews regarding service quality and cleanliness. Some customers appreciate specific employees for their respectful interactions and complimentary coffee, while others criticize poor management and lack of basic amenities like cups at the fountain drinks station. Cleanliness issues, particularly in restrooms, are frequently mentioned, with some patrons expressing dissatisfaction over hygiene standards.
Pros
- respectful employee interaction
- complimentary coffee
- good customer service follow-up
- organized store setup
Cons
- poor management attitude
- broken gas pumps
- unhygienic restrooms
- inconsistent ID acceptance
About
Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.
Features
Hours
Location
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405 N McLean Blvd, South Elgin, Illinois
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Dunkin'
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Dunkin’ Donuts offers a welcoming environment with great coffee and fast service. The cleanliness of the shop is appreciated by customers, but there are occasional complaints about inconsistent product quality and staff indifference. Despite high praise for some items like Munchkins and maple donuts in other locations, this particular Dunkin' faces criticism for poorly executed sandwiches and lackluster customer engagement.
Dunkin'
245 S Randall Rd, South Elgin, Illinois
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351 S Randall Rd, Elgin, Illinois
The business receives mixed reviews regarding customer service and order accuracy. Some customers appreciate the quick and friendly service on occasion, while others encounter poor interaction and incorrect orders. The donuts are popular but sometimes unavailable in desired flavors. Accessibility is good with multiple facilities available.
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812 E Chicago St, Elgin, Illinois
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514 S Randall Rd, South Elgin, Illinois
The business provides a mix of good and bad experiences based on customer feedback. Customers appreciate the friendly staff and quality coffee offerings but have reported inconsistencies in service timing and order fulfillment. Parking availability is not an issue as there are free parking options, and accessibility features like wheelchair access enhance convenience.