Dunkin'
5001 S Western Blvd, Chicago, Illinois
Phone: +1 773-436-5252
Website: locations.dunkindonuts.com
Summary
The business has mixed reviews, with customers expressing dissatisfaction over order accuracy and service speed. While some appreciate the convenient options like drive-through and delivery, others have faced issues with incorrect orders and pricing changes that negate discounts. The establishment is noted for its coffee but struggles with maintaining customer satisfaction due to these inconsistencies.
Pros
- convenient drive-thru
- variety of coffee
- good breakfast options
- family-friendly environment
- casual atmosphere
Cons
- incorrect orders
- price changes without notice
- slow service
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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The business generally receives mixed reviews about its food quality and service consistency, with some customers noting excellent breakfast items but others citing poor customer service and hygiene issues. The establishment offers a range of services including drive-through and dine-in options, which are appreciated by some patrons. However, the inconsistency in service after certain hours and potential health code violations are major concerns highlighted in reviews.
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The business offers a mixed experience with positive feedback on friendly staff and good desserts, but there are consistent complaints about the inconsistency of coffee quality and order execution, especially during afternoon and night shifts. Management is advised to improve training for evening staff. Concerns were raised regarding cleanliness and food safety, specifically mentioning an undercooked plant-based sausage in a meal served to pregnant customers.
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Customers appreciate the quality of coffee and quick bites available at this establishment. The service can be slow and inconsistent, especially with drive-through and mobile orders. There are complaints about incorrect orders and poor handling of items like cream cheese on bagels.