Dunkin'
6100 S Western Ave, Chicago, Illinois
Phone: +1 773-776-3421
Website: locations.dunkindonuts.com
Summary
Dunkin' Donuts provides a mix of excellent and disappointing experiences according to customer reviews. The coffee and breakfast items receive praise for quality and taste, while service inconsistencies are a common complaint. Additionally, there are reports of poor management response and restroom maintenance issues. Despite these drawbacks, the overall experience is considered satisfactory by some customers.
Pros
- excellent coffee
- tasty breakfast items
- good for solo dining
- casual atmosphere
- wide payment options
Cons
- order inaccuracies
- poor management response
- restroom maintenance issues
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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The business has mixed reviews, with customers expressing dissatisfaction over order accuracy and service speed. While some appreciate the convenient options like drive-through and delivery, others have faced issues with incorrect orders and pricing changes that negate discounts. The establishment is noted for its coffee but struggles with maintaining customer satisfaction due to these inconsistencies.
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The business offers a diverse menu with strong highlights like great coffee and desserts. While some customers praise the excellent service and quality food such as steak and donuts, others have reported issues with stale donuts during late visits. The establishment is popular for breakfast to dinner and provides various dining options including takeout, delivery, and dine-in services. It's a family-friendly venue with good accessibility features.
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The establishment offers a variety of services including drive-through and dine-in options, but multiple reviews highlight poor service from staff members. Customers have reported negative experiences with cashiers exhibiting rude behavior, which has significantly impacted their satisfaction. Despite the availability of popular breakfast items and desserts, these issues suggest a need for improvement in customer interaction.