Dunkin' logo

Dunkin'

(3.7)

2 N Riverside Plaza, Chicago, Illinois

Dunkin' storefront

Summary

The establishment offers a mixed experience with commendations for quick service and cleanliness but falls short due to staff negligence and quality issues like burnt coffee. Several customers have highlighted the inconsistency in order fulfillment and preparation accuracy. Despite these challenges, some patrons appreciate specific offerings such as new frozen coffee flavors and friendly customer service.

Pros

  • quick service
  • cleanliness
  • friendly customer service
  • new coffee flavors

Cons

  • staff negligence
  • burnt coffee
  • order fulfillment issues

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Parking
Wheelchair Accessible
Chain Location

Hours

monday5AM-2PM
tuesday5AM-2PM
wednesday5AM-2PM
thursday5AM-2PM
friday5AM-2PM
saturdayClosed
sundayClosed

Location

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The reviews highlight a mix of positive and negative experiences at this Dunkin' location. Customers appreciate the friendly service, quality coffee, and donuts, but have concerns about slow service during busy times and occasional order inaccuracies. The convenience of mobile orders is mentioned alongside criticisms regarding long wait times.

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3.9

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The service quality at this establishment varies significantly among customers. Some have experienced unfriendly and rude staff interactions, while others praise the fast coffee preparation and friendly atmosphere from certain employees. The breakfast offerings seem popular, but menu transparency could be improved. Despite mixed service experiences, amenities such as Wi-Fi and various payment options are well-received.

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3.3

201 W Madison St, Chicago, Illinois

The establishment offers a friendly and efficient service experience with consistently good coffee and quick meal preparations. However, there are occasional staff attitude issues and inconsistencies in order accuracy. Customers appreciate the cleanliness of the environment and the convenience of its location for some. While it excels in providing a welcoming atmosphere and convenient service options, challenges remain in maintaining uniform quality and customer satisfaction.

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3.2

Union Station, 210 S Canal St, Chicago, Illinois

The establishment offers a variety of dining options and is known for its casual atmosphere suitable for solo diners and families. Reviews indicate that while the donuts are appreciated by some customers, there are significant concerns about staff behavior and inconsistent service quality. Customers have reported issues with rude interactions and errors in order preparation. Despite these negatives, amenities such as Wi-Fi and restroom access are available.

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3.9

200 W Randolph St, Chicago, Illinois

The business offers a friendly and attentive staff with consistently praised coffee quality, making it popular for breakfast and solo dining experiences. While the service is generally quick, there are occasional issues with order accuracy and understaffing leading to longer wait times in the morning. Parking is limited, and prices are perceived as high by some customers.

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2.6

201 W Lake St, Chicago, Illinois

The reviews highlight a mix of exceptional customer service and concerning hygiene practices at this location. Some customers experienced excellent service with friendly staff, while others encountered rude behavior from management and poor food quality. Hygiene issues such as baristas not washing hands were reported, alongside slow service during peak times. The environment includes both good and bad elements, reflecting inconsistencies in the store's operations.

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3.1

205 W Wacker Dr, Chicago, Illinois

The business offers a clean environment and fast service, but has issues with order accuracy and employee attitude. While it provides various services like takeout and dine-in, there are complaints about the staff's professionalism and frequent mistakes in orders. The location is known for its coffee and breakfast items.