Dunkin' logo

Dunkin'

(2.8)

2911 N Richmond Rd, Johnsburg, Illinois

Dunkin' storefront

Summary

The Dunkin' location offers a mixed experience with notable inconsistencies in service and order accuracy. While some customers appreciate the quick service and quality of items like coffee, others have faced issues such as incorrect orders and poor customer interaction. The establishment is praised for its cleanliness and friendly staff by some visitors but criticized for lackluster service by others. Health concerns were raised regarding a beverage ingredient.

Pros

  • Quality coffee
  • Generous staff
  • Fast pickup
  • Casual atmosphere

Cons

  • Incorrect orders
  • Poor customer interaction
  • Health concern with creamer

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday5AM-8PM
tuesday5AM-8PM
wednesday5AM-8PM
thursday5AM-8PM
friday5AM-8PM
saturday5AM-8PM
sunday5AM-8PM

Location

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The business has mixed customer feedback with notable variability in service quality. While some customers praised the excellent coffee and friendly individual staff members for their hard work, others criticized long wait times at the drive-through and subpar food temperature. Pricing also emerged as a concern. The establishment offers a wide array of services including outdoor seating, delivery, and various payment options.

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4.4

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The establishment is praised for its excellent service and flavorful food offerings, particularly the maple donuts and breakfast meals. Customers appreciate the friendly staff and the overall clean environment. However, some reviewers have concerns about inconsistent guest services and cleanliness in certain areas like restrooms.

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The business offers a clean environment with friendly service and exclusive drinks like Cherry Cola Celsius. While the application is user-friendly, allowing for quick visits, some customers have experienced poor service. There are limited parking options which could be inconvenient for customers.

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4.4

209 Rand Rd, Lakemoor, Illinois

The reviewed Dunkin' location stands out for its exceptional service and friendly staff, particularly noting employees like Ashley who are praised for their efficiency and personal touch in customer interaction. The environment is clean with a casual atmosphere suitable for solo dining or working on a laptop, supported by amenities such as Wi-Fi and ample seating options. However, there have been some issues related to order accuracy, although these seem isolated.

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Thorntons

4.0

28937 IL-120, Lakemoor, Illinois

Thorntons offers a friendly and helpful staff with good coffee and pastries. However, there are some issues with customer service and payment processing. Some customers have had negative experiences with rude employees. The store provides accessible facilities and is open for quick visits.

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Dunkin'

4.1

8 US-12, Fox Lake, Illinois

The establishment offers a pleasant dining experience with friendly staff on some days and good coffee quality, which are its strengths. However, there have been significant issues reported concerning service attitude, portion sizes, and cost. Regulars express disappointment due to disrespectful treatment and incorrect orders, contrasting with occasional positive mentions of employee kindness.

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Thorntons

4.1

11 US-12, Fox Lake, Illinois

Customers have mixed experiences at this Thornton gas station location. Positive feedback highlights friendly and upbeat service from some staff members, such as Seamus. However, there are significant concerns about the behavior of a specific cashier, Erin, who has been reported to be disrespectful and offensive. Operational issues include long lines due to staffing shortages and cleanliness problems. Parking availability is noted, though some customers find it limited.

Dunkin' logo

Dunkin'

4.0

280 US-12, Volo, Illinois

The business is praised for its friendly and welcoming staff, along with a consistently fresh and tasty food menu, particularly noted for coffee and comfort items. However, there are occasional issues with service attitudes and quality control on some orders. The environment is generally clean and well-maintained, offering various seating options suitable for solo diners or those working on laptops.