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Summary
The establishment offers a pleasant dining experience with friendly staff on some days and good coffee quality, which are its strengths. However, there have been significant issues reported concerning service attitude, portion sizes, and cost. Regulars express disappointment due to disrespectful treatment and incorrect orders, contrasting with occasional positive mentions of employee kindness.
Pros
- friendly staff occasionally
- good coffee quality
- varied meal options
Cons
- poor customer service attitude
- incorrect portion sizes
- high prices for small portions
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Thorntons
11 US-12, Fox Lake, Illinois
Customers have mixed experiences at this Thornton gas station location. Positive feedback highlights friendly and upbeat service from some staff members, such as Seamus. However, there are significant concerns about the behavior of a specific cashier, Erin, who has been reported to be disrespectful and offensive. Operational issues include long lines due to staffing shortages and cleanliness problems. Parking availability is noted, though some customers find it limited.
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Dunkin'
751 N Fairfield Rd, Round Lake, Illinois
The establishment offers a variety of dining options and services, including coffee, breakfast, and quick bites, with both dine-in and takeout available. However, there are significant concerns regarding service quality, order accuracy, and employee behavior. Customers have reported multiple instances of incorrect orders and rude interactions with staff. Despite these issues, the place is appreciated for its accessibility features.
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Thorntons
2108 W State Rd #120, McHenry, Illinois
The business offers a clean environment with friendly service and exclusive drinks like Cherry Cola Celsius. While the application is user-friendly, allowing for quick visits, some customers have experienced poor service. There are limited parking options which could be inconvenient for customers.
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Dunkin'
209 Rand Rd, Lakemoor, Illinois
The reviewed Dunkin' location stands out for its exceptional service and friendly staff, particularly noting employees like Ashley who are praised for their efficiency and personal touch in customer interaction. The environment is clean with a casual atmosphere suitable for solo dining or working on a laptop, supported by amenities such as Wi-Fi and ample seating options. However, there have been some issues related to order accuracy, although these seem isolated.
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Dunkin'
2911 N Richmond Rd, Johnsburg, Illinois
The Dunkin' location offers a mixed experience with notable inconsistencies in service and order accuracy. While some customers appreciate the quick service and quality of items like coffee, others have faced issues such as incorrect orders and poor customer interaction. The establishment is praised for its cleanliness and friendly staff by some visitors but criticized for lackluster service by others. Health concerns were raised regarding a beverage ingredient.
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Thorntons
28937 IL-120, Lakemoor, Illinois
Thorntons offers a friendly and helpful staff with good coffee and pastries. However, there are some issues with customer service and payment processing. Some customers have had negative experiences with rude employees. The store provides accessible facilities and is open for quick visits.
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Thorntons
205 US-12, Volo, Illinois
The business appears to be struggling with stock availability and operational issues, leading to a poor customer experience. Multiple complaints highlight missing items, aggressive staff behavior, and insufficient staffing levels. Despite these challenges, some customers appreciate the convenience of its location near their workplace and friendly cashier interactions.
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Dunkin'
280 US-12, Volo, Illinois
The business is praised for its friendly and welcoming staff, along with a consistently fresh and tasty food menu, particularly noted for coffee and comfort items. However, there are occasional issues with service attitudes and quality control on some orders. The environment is generally clean and well-maintained, offering various seating options suitable for solo diners or those working on laptops.