Summary
Customers have mixed experiences at this Thornton gas station location. Positive feedback highlights friendly and upbeat service from some staff members, such as Seamus. However, there are significant concerns about the behavior of a specific cashier, Erin, who has been reported to be disrespectful and offensive. Operational issues include long lines due to staffing shortages and cleanliness problems. Parking availability is noted, though some customers find it limited.
Pros
- friendly service by Seamus
- clean environment
- LGBTQ+ friendly
Cons
- disrespectful cashier
- long lines
- needs more cleaning
About
Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.
Features
Hours
Location
Other Donut Shops Nearby
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Thorntons
28937 IL-120, Lakemoor, Illinois
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Thorntons
205 US-12, Volo, Illinois
The business appears to be struggling with stock availability and operational issues, leading to a poor customer experience. Multiple complaints highlight missing items, aggressive staff behavior, and insufficient staffing levels. Despite these challenges, some customers appreciate the convenience of its location near their workplace and friendly cashier interactions.
Dunkin'
280 US-12, Volo, Illinois
The business is praised for its friendly and welcoming staff, along with a consistently fresh and tasty food menu, particularly noted for coffee and comfort items. However, there are occasional issues with service attitudes and quality control on some orders. The environment is generally clean and well-maintained, offering various seating options suitable for solo diners or those working on laptops.