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Dunkin'
4502 W Elm St, McHenry, Illinois
Phone: +1 815-363-1974
Website: locations.dunkindonuts.com
Summary
The business has mixed customer feedback with notable variability in service quality. While some customers praised the excellent coffee and friendly individual staff members for their hard work, others criticized long wait times at the drive-through and subpar food temperature. Pricing also emerged as a concern. The establishment offers a wide array of services including outdoor seating, delivery, and various payment options.
Pros
- excellent coffee
- friendly service
- wide service options
- family-friendly atmosphere
- good for working on laptop
Cons
- long drive-through wait
- inconsistent food temperature
- high prices
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Dunkin'
617 Front St, McHenry, Illinois
The establishment is praised for its excellent service and flavorful food offerings, particularly the maple donuts and breakfast meals. Customers appreciate the friendly staff and the overall clean environment. However, some reviewers have concerns about inconsistent guest services and cleanliness in certain areas like restrooms.
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Dunkin'
2911 N Richmond Rd, Johnsburg, Illinois
The Dunkin' location offers a mixed experience with notable inconsistencies in service and order accuracy. While some customers appreciate the quick service and quality of items like coffee, others have faced issues such as incorrect orders and poor customer interaction. The establishment is praised for its cleanliness and friendly staff by some visitors but criticized for lackluster service by others. Health concerns were raised regarding a beverage ingredient.
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Thorntons
2108 W State Rd #120, McHenry, Illinois
The business offers a clean environment with friendly service and exclusive drinks like Cherry Cola Celsius. While the application is user-friendly, allowing for quick visits, some customers have experienced poor service. There are limited parking options which could be inconvenient for customers.
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Dunkin'
209 Rand Rd, Lakemoor, Illinois
The reviewed Dunkin' location stands out for its exceptional service and friendly staff, particularly noting employees like Ashley who are praised for their efficiency and personal touch in customer interaction. The environment is clean with a casual atmosphere suitable for solo dining or working on a laptop, supported by amenities such as Wi-Fi and ample seating options. However, there have been some issues related to order accuracy, although these seem isolated.
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Thorntons
28937 IL-120, Lakemoor, Illinois
Thorntons offers a friendly and helpful staff with good coffee and pastries. However, there are some issues with customer service and payment processing. Some customers have had negative experiences with rude employees. The store provides accessible facilities and is open for quick visits.
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Dunkin'
510 Auburn Dr A, Island Lake, Illinois
The establishment offers a variety of service options including drive-through and dine-in, with an emphasis on breakfast and coffee. Customers appreciate the fast, friendly service and clean environment but express dissatisfaction with high prices and inconsistent order fulfillment. Some reports indicate issues with staff prioritizing walk-ins over drive-thru customers.
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Dunkin'
8 US-12, Fox Lake, Illinois
The establishment offers a pleasant dining experience with friendly staff on some days and good coffee quality, which are its strengths. However, there have been significant issues reported concerning service attitude, portion sizes, and cost. Regulars express disappointment due to disrespectful treatment and incorrect orders, contrasting with occasional positive mentions of employee kindness.
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Thorntons
11 US-12, Fox Lake, Illinois
Customers have mixed experiences at this Thornton gas station location. Positive feedback highlights friendly and upbeat service from some staff members, such as Seamus. However, there are significant concerns about the behavior of a specific cashier, Erin, who has been reported to be disrespectful and offensive. Operational issues include long lines due to staffing shortages and cleanliness problems. Parking availability is noted, though some customers find it limited.